Experience

Civix

• Belgium
• Online Audio and Video Media
• 1 - 100 Employee

• Client Success Representative

  • Nov 2020 - Present

  Supported end users across multiple applications through inbound calls and emails recorded into the ZenDesk ticketing system with a deep understanding of system mechanics and processes to provide quick and detailed technical resolution • Performed quality assurance on new application functions and features in test environments before deployment to production environment • Produced monthly executive summary and statistical analysis report containing call data, ticket information, and application performance for client



Orlando Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Technical Support Analyst

  • Oct 2019 - Nov 2020

  During my time at Orlando Health, I was heavily involved in the software and hardware configurations of various types of desktops, laptops, and mobile devices to meet the constantly evolving Orlando Health guidelines. I have configured over 7,000 devices for the Epic / ELLiE and Windows 10 Refresh projects. Additionally, I have trained and coordinated multiple teams in the refurbishing of multiple device types to ensure project scope was kept on track for completion. More notable achievements: • Conducted daily inventory counts of multiple IT equipment (Desktops, laptops, peripherals, computer parts) to maintain accurate figures for project scope • Created various documentation detailing processes such as the configuration process of devices, daily processes, and troubleshooting • Deployed workstations throughout Orlando Health hospital systems to meet evolving company standards and to enhance employee productivity