Raffaello Butori
Payments' Security & Customer Satisfaction Officer at Platinium Group SAM- Claim this Profile
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English Full professional proficiency
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French Full professional proficiency
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Spanish Full professional proficiency
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Italian Native or bilingual proficiency
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Portuguese Limited working proficiency
Topline Score
Bio
Credentials
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Technical Director of Travel Agency - Direttore Tecnico d'Agenzia di Viaggi
PROVINCIA DI LUCCA
Experience
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Platinium Group SAM
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Monaco
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Technology, Information and Internet
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100 - 200 Employee
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Payments' Security & Customer Satisfaction Officer
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Feb 2014 - Present
- limit the economical losses of the company due to fraudulent payments through the check of the correct application of the estabilished parameters of Security Check- check of new e-commerce security solutions to propose for implementing the system- implementation of Payment Security and Fraud Prevention Policy Standards with department in charge - provide a frictionless customer online purchase experience- Conduct checks and validation procedures in order to secure the integrity of payment processTo perform the role successfully, I utilise my international and domestic payment knowledge (used also as former American Express employee) for achieving an effective payment security environment.For Consumer Service side:• Open/maintain customer accounts by recording/updating account information.• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Maintain financial accounts by processing customer adjustments.• Recommend potential products or services to management by collecting customer information and analyzing customer needs.• Prepare product or service reports by collecting and analyzing customer informations• Handling and resolving customer complaints • Work closely with the Event Management and Logistic Service• Following up with customers to ensure high-level satisfaction and determine future requirements, • Identify and escalate priority issues in order to minimise impact on customers
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American Express Global Business Travel
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United States
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Travel Arrangements
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700 & Above Employee
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Junior Business Development Manager
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Sep 2011 - Feb 2014
In charge of co-ordinating the Hotel Sourcing team for the French, Spanish, Portuguese and Italian markets by aggressively contracting hotels and developing a strong network of hotels throughout the assigned areas.Duties: Establish and maintain excellent supplier relationships with hotel properties and hotel management companiesSecure and negotiate competitive rates and inventory to meet room night targets, and Key Performance Indicators including peak periodsOptimizing revenue through the acquisition and management of inventory, rates and promotionsCo-ordinate merchandising and promotion requests for defined markets including negotiation with hotels on rates and availabilityWork with Regional Managers to provide input to marketing and advertisement departments regarding promotions, merchandising, advertising, seasonality, and overall strategy for assigned territoryFollow up of the relations with the major British and Spanish customers for the online business travel solutions (Get There on SABRE, Aergo on AMADEUS)
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Online Business Travel Specialist
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Nov 2009 - Aug 2011
Modification, cancellation, issuing and refunding of online reservations Client Navigational Support for online booking tools Finding solutions for online booking tools’ issues GDS: Amadeus, Sabre and Galileo Booking tools: KDS, AeTM, Concur, Get There, EasyRes Corpo, Traveldoo, EasyRes Plus
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Product Manager
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Jan 2003 - Sep 2009
In charge of agreements with the main suppliers of ground services in the United States, Canada, Mexico, the Caribbean, French Polynesia (hotels, resorts, incoming operators, receptives, etc.)Site inspections in hotels selected for the brochure and negotiation for rooms allotmentNegotiation of commercial contracts with airlines (Alitalia, Continental, US Airways, Lufthansa, Iberia) according to the estimated transatlantic traffic Implementation of new system for Host to Host connections in order to let client agencies book final product through ONLINE reservation system and consequent invoicing Visits to key-account agencies to promote and highlight new products and packages Quotations, reservations for major travel agencies for incentive groups and business travel, issue of airline tickets at published and net fares on the CRS SABRE and AMADEUS, management of BSP.Participation in international sector exhibitions (Pow Wow, ITB, BIT, TTG, FIT etc)
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United Airlines
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United States
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Airlines and Aviation
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700 & Above Employee
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Sales Representative
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Dec 1999 - Nov 2002
Search of new business opportunities for UA among the companies settled in the Technological Park of Sophia Antipolis/Antibes, Aix en Provence, Marseille. Proposal of commercial agreements based on estimated traffic volume to the North American and South American gateways of United/Varig (New York, Chicago, Los Angeles, San Francisco, Sao Paulo, Rio de Janeiro)Follow up and six-monthly review of the contracts with the companies’ travel managers according to the volume produced . Accordance of upgrades and free tickets in business classQuality control for the services provided by handling agents of United Airlines code sharings at the airport of Nice and check of the Customer Satisfaction Surveys filled by customers
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MILEAGE PLUS PROGRAM COORDINATOR
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Sep 1995 - Nov 1999
In charge of Key Customers enrolled into the United Airlines Mileage Plus Program, 1K clients, high revenue customers . In charge of assistance to clients, tickets issue and reissue, rerouting in United Airlines Paris city ticketing office in Avenue de l’Opera on weekly shifts
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KLM Royal Dutch Airlines
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Netherlands
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Airlines and Aviation
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700 & Above Employee
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Key Accounts Inside Sales Representative
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Jul 1990 - Aug 1995
Agent in charge of follow up and customer service for companies of French and Dutch markets under contract with KLM/Northwest: upgrades, problems-solving for business class passengers of a restricted number of key accounts companies assisted by a special desk (Heineken, AT&T, Ford, General Motors)Ticketing at published, corporate and negotiated fares, renewing of contracts at the expiry and revisions based on the volume produced Control of space in business class on flights departing from Paris, Nice, LyonQuotation of round-the-world trips on CRS CORDA and PARS
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Education
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1987 - 1992
Università degli Studi di Firenze
Laurea/Bachelor's Degree in Political Sciences, International Relations and Affairs -
1982 - 1987
Liceo Ginnasio Niccolò Machiavelli - Lucca, Italy
Maturità Classica - A Level -, Latin, Greek, Philosophy
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