Experience

O'Brien Glass Industries

• Australia
• Retail
• 300 - 400 Employee

• National Insurance Account Manager

  • Nov 2021 - Present



Innovation Group Australia

• Australia
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Supply Chain Manager

  • Aug 2015 - Nov 2021



Allianz Australia

• Australia
• Insurance
• 700 & Above Employee

• National Direct Insurance Manager

  • Aug 2010 - Feb 2011

  Driving growth and profit outcomes for Allianz Australia’s Direct business by working with all relevant business functions including Marketing, Sales and Product/ Portfolio teams; Expense management; People Management; Attending monthly Board meetings for the Direct business and presenting results to the Board.Developed & implemented a Business Plan for the Direct (inc Life) Business, covering: strategic direction for the direct brand, core ideology, business objectives and strategy; Activity plan outlining all key activities, business owners and required timeframes. This was supported with the development weekly and monthly sales reporting in order to track progress against targets and weekly results meetings with Direct leadership team to drive outcomes.



AAMI

• Insurance
• 200 - 300 Employee

• Product, Pricing, Planning & Analysis (Motor & Home Portfolio) Manager, NSW

  • Feb 2008 - Mar 2010

  Responsible for profit and growth (Motor & Home portfolios); Portfolio Budgets; State Business Planning; Product development; Pricing team; Underwriting team; Market & Competitor Analysis team; Sales & Policy Administration team; Business Executive reporting; Sales & retention initiatives; Collaborate with the Marketing Manager regarding development of promotional & direct marketing campaigns; Work with the EBusiness Manager to drive Internet sales and consistency with processes and other sales channels; Work with the Call Centre Managers to drive sales, retention and underwriting adherence; Engage Claims Managers to drive portfolio bottom line results- Board Member for Insurance Reference Service (IRS), representing AAMI

• Area Manager

  • Jan 2005 - Feb 2008

  - Leading Customer Service Centre (CSC) Operations Managers - Responsible for southern area results: repair cost; operating expenses, sales opportunities within branch network, delivery of exceptional claim service, promoting a positive & safe work environment, staff engagement, people development, utilisation of staff resources to minimise handling costs, Supplier relationships- Achievement of key business stretch objectives to drive consistency, efficiency & continuous improvement- Managing ongoing growth and plan for future capacity requirements- Catastrophe management

• Customer Service Centre Operations Manager

  • Mar 2003 - Dec 2004

  Responsible for Repair cost, quality & timeliness results; Claim service delivery; Maximising new business & cross selling; Business partnerships with Suppliers; Operational productivity & efficiency; Low delivered cost base; Operational initiatives; Process adherence; Cash handling; People development; Work environment; Staff engagement

• Motor Telephone Sales Manager (NSW)

  • Mar 2001 - Feb 2003

  - Relocation & set up new Sales team (Brisbane to Sydney)- Management of Motor Telephone Sales team (36 staff & 4 Supervisors)- Responsible for: Leading & developing Team Supervisors; New business acquisition (sales results); Underwriting quality & process adherence; Telephone accessibility; Service delivery; Operating expense control; Staff training & development; Positive work environment; Performance Management; Creating and maintaining AAMI culture; Continuous improvement

• Home Sales Manager (NSW)

  • Nov 1999 - Feb 2001

  - Responsible for: New business acquisition and retention as per NSW business plan; Pricing strategy for all NSW Home products; Underwriting; Claim ratios as per plan; Sales administration; Reporting; Internal training & Product awareness; liaising with Marketing; Sales strategy & implementation- Weekly visits to Contact Centre (based in Melbourne) and liaising with the Contact Centre Managers to achieve sales & underwriting objectives