Experience

Orchid Shipping Pvt. Ltd.

• India
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Customer Support Executive

  • Sep 2022 - Present

  CUSTOMER SUPPORT / PRICING / DOCUMENTATION • WORKING ON ENQUIRY OF FCL/LCL/AIR SHIPMENT FOR NOMINATION AND FREEHAND SHIPMENTS. • CO-ORDINATING WITH SHIPPING LINES AND IATA AGENTS FOR PRICING • CO-ORDINATING WITH EXPOTERS, TRANPOTER AND OUR TEAM ALSO FOR PLAN THE SHIPMENT. • PLACE THE BOOKING, SUBMITTING SHIPPING INSTRUCTIONS AND VGM ON TIME. • PROCESS FOR THE RELEASE HOUSE/MASTER BL AND AWB FOR AIR SHIPMETS. • HANDLING PRE/POST EXPORT/IMPORT DOCUMENTATION FOR THE CUSTOM CLEARANCE POCESS. • WORKING ON EBMS FOR ALL THE SHIPMENT PROCEDURES. • MAINTAIN MONTHLY REPORT OF ENQUIRY AND SEND WEEKLY REPORT TO HOD. • GENERATE AND EXECUTE VENDOR INVOICES FOR BILLING PURPOSE. FOLLOW UP ON SALES LEADS. • OVERALL PRICING FOR AIR & SEA SHIPMENTS & DEVELOPING RELATIONS WITH SHIPPING LINES AND ALL TYPES OF VENDORS. Show less



Max Shipping & Forwarding Pvt Ltd

• India
• Truck Transportation
• 1 - 100 Employee

• Documentation Executive

  • Jan 2020 - Jul 2022

  CUSTOMER SUPPORT / PRICING / DOCUMENTATION • WORKING ON ENQUIRY OF FCL/LCL SHIPMENT FOR NOMINATION AND FREEHAND SHIPMENTS. • CO-ORDINATING WITH SHIPPING LINES FOR PRICING • CO-ORDINATING WITH EXPOTERS, TRANPOTER AND OUR TEAM ALSO FOR PLAN THE SHIPMENT. • PLACE THE BOOKING, SUBMITTING SHIPPING INSTRUCTIONS AND VGM ON TIME. • PROCESS FOR THE RELEASE HOUSE/MASTER BL OCEAN SHIPMETS. • HANDLING PRE/POST EXPORT/IMPORT DOCUMENTATION FOR THE CUSTOM CLEARANCE POCESS. • MAINTAIN MONTHLY REPORT OF ENQUIRY AND SEND WEEKLY REPORT TO HOD. • GENERATE AND EXECUTE VENDOR INVOICES FOR BILLING PURPOSE. FOLLOW UP ON SALES LEADS. • OVERALL PRICING FOR AIR & SEA SHIPMENTS & DEVELOPING RELATIONS WITH SHIPPING LINES AND ALL TYPES OF VENDORS. Show less



Prudent Corporate Advisory Services Ltd.

• India
• Financial Services
• 700 & Above Employee

• Customer Support Representative

  • Aug 2018 - Jul 2019

  • HANDLED ISSUES AND QUERIES RAISED BY MUTUAL FUND SUB-BROKERS • WORKING KNOWLEDGE OF MUTUAL FUND ONLINE AND OFFLINE PLATFORM. • MANAGING OVERALL CUSTOMER SUPPORT DEPARTMENT. • HANDLED ISSUES AND QUERIES RAISED BY MUTUAL FUND SUB-BROKERS • WORKING KNOWLEDGE OF MUTUAL FUND ONLINE AND OFFLINE PLATFORM. • MANAGING OVERALL CUSTOMER SUPPORT DEPARTMENT.