Experience

Chishuru

• United Kingdom
• Restaurants
• 1 - 100 Employee

• Restaurant General Manager

  • Feb 2022 - Present

  • Built people capability by recruiting, training and leading new team members • Delivered a consistent customer experience by tracking, analysing and identifying root causes of customer complaints and leading management team to implement systematic solutions • Controlled Profit & Loss by following cash control, maintaining inventory, managing labour, reviewing financial reports, and taking appropriate actions – presenting them to the Director • Co-worked with an accountant • Contributed to obtaining industry awards – e.g. Timeout’s Best Restaurant of 2022 or Top 100 National Restaurant Awards



WEST ROCKS HOTEL LTD

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Hotel General Manager

  • May 2021 - Nov 2021

  • Reopened & rebranded the hotel after the COVID-19 restrictions have been lifted • Responsible for day-to-day operations of 45-rooms-hotel and its bar • Reopened & rebranded the hotel after the COVID-19 restrictions have been lifted • Responsible for day-to-day operations of 45-rooms-hotel and its bar



Chishuru

• United Kingdom
• Restaurants
• 1 - 100 Employee

• General Manager

  • Nov 2020 - Feb 2021

  • Helped Adejoké Bakare to kick-start her own West African restaurant in Brixton • Directly responsible for all admin, FoH and beverage • Despite difficult times to open a restaurant (COVID-19), we have been well-received by foodies – e.g. Jay Rayner or Condé Nast • Helped Adejoké Bakare to kick-start her own West African restaurant in Brixton • Directly responsible for all admin, FoH and beverage • Despite difficult times to open a restaurant (COVID-19), we have been well-received by foodies – e.g. Jay Rayner or Condé Nast



Tamesis Dock

• United Kingdom
• 1 - 100 Employee

• Bar Supervisor

  • Aug 2020 - Dec 2020

  • Practiced bartending skills in a fast-paced venue • Helped to implement a food menu, table-service and all the COVID-related procedures • Practiced bartending skills in a fast-paced venue • Helped to implement a food menu, table-service and all the COVID-related procedures



BRUNSWICK HOUSE RESTAURANT

• United Kingdom
• Restaurants
• 1 - 100 Employee

• Restaurant Manager

  • Jun 2017 - Aug 2020

  • Led and managed day-to-day operations; responsible for the financials & budget • Reduced floor staffing costs by 29% during the busiest periods • Hired and trained 18 staff members; in peak, directly responsible for 14 • Developed the 101 Wine Training Program, which trained Front of House staff in wine knowledge, tasting and evaluation • In 2018 the average restaurant reduced by 2.8% compared to 2017; during my time as restaurant manager, our turnover rose by +7.9% • Led and managed day-to-day operations; responsible for the financials & budget • Reduced floor staffing costs by 29% during the busiest periods • Hired and trained 18 staff members; in peak, directly responsible for 14 • Developed the 101 Wine Training Program, which trained Front of House staff in wine knowledge, tasting and evaluation • In 2018 the average restaurant reduced by 2.8% compared to 2017; during my time as restaurant manager, our turnover rose by +7.9%



The Channel Restaurant

• United States
• Restaurants

• Sous Chef / Chef de Partie

  • Apr 2015 - Mar 2017

  • Responsible for stock control, preparations, service, orders across all sections • Reorganised the flow of invoices & designed budgeting/costing system – it has led to around 10% decreased stock cost • Trained new kitchen employees • Responsible for stock control, preparations, service, orders across all sections • Reorganised the flow of invoices & designed budgeting/costing system – it has led to around 10% decreased stock cost • Trained new kitchen employees



IoT Startup

• Poland

• Project Manager/Co-Founder

  • May 2014 - Feb 2015

  • Coordinated workflow using PM methodologies (backlogs, meetings, reviews, retrospectives) • Responsible for both business and management side of the project (team of 3 people) • Participated in creating the business case and the business plan (including budgeting) • Created presentation of the product and took a representative role • About start-up - Google Analytics equivalent for physical world targeting brick-and-mortar businesses • Coordinated workflow using PM methodologies (backlogs, meetings, reviews, retrospectives) • Responsible for both business and management side of the project (team of 3 people) • Participated in creating the business case and the business plan (including budgeting) • Created presentation of the product and took a representative role • About start-up - Google Analytics equivalent for physical world targeting brick-and-mortar businesses