Experience

Success Now

• Netherlands
• Business Consulting and Services
• 1 - 100 Employee

• Business Owner

  • Apr 2021 - Present

  Provide consulting to start- and scale- up software companies on building or scaling their customer success teams. From ensuring the right activities and performance metrics are in place to increasing customer satisfaction, generating revenue via expansion and upsell channels to avoiding costly mistakes when scaling a support and customer success team. Provide consulting to start- and scale- up software companies on building or scaling their customer success teams. From ensuring the right activities and performance metrics are in place to increasing customer satisfaction, generating revenue via expansion and upsell channels to avoiding costly mistakes when scaling a support and customer success team.



Overloop

• Belgium
• Technology, Information and Internet
• 1 - 100 Employee

• Chief Executive Officer

  • Nov 2022 - Sep 2023

  Lead an experienced team of outbound strategists and product experts on a mission to help our customers close more deals. Responsible for the company's global operations and customer experience. Lead an experienced team of outbound strategists and product experts on a mission to help our customers close more deals. Responsible for the company's global operations and customer experience.



Trengo

• Netherlands
• Technology, Information and Internet
• 1 - 100 Employee

• VP of Customer Success

  • Mar 2022 - Sep 2022

  Managed the Support and Customer Success teams across the company footprint. Managed key metrics and outcomes, as well as the end to end post-sales customer journey ensuring an outstanding customer experience, building and strengthening customer relationships resulting in increased revenue. Managed the Support and Customer Success teams across the company footprint. Managed key metrics and outcomes, as well as the end to end post-sales customer journey ensuring an outstanding customer experience, building and strengthening customer relationships resulting in increased revenue.



Proxyclick by Eptura

• Belgium
• IT Services and IT Consulting
• 1 - 100 Employee

• VP of Customer Success

  • Apr 2019 - Mar 2022

  Led the Customer Success strategy and team across the company global footprint. Ensured customer satisfaction and adoption of our product through efficient and effective on-boarding, support and relationship management. Led the Customer Success strategy and team across the company global footprint. Ensured customer satisfaction and adoption of our product through efficient and effective on-boarding, support and relationship management.



Rydoo

• Belgium
• Software Development
• 100 - 200 Employee

• Enterprise Success Project Manager

  • Jul 2017 - Apr 2019

  Helped clients to successfully implement the best E2E solution for Expense and Business Travel in the market. Provided support and best practices throughout the implementation and on-boarding process, as well as oversaw the project from beginning to sign off. Ensured that companies with a global presence can make the most out of the platform and helped facilitate user adoption. Helped clients to successfully implement the best E2E solution for Expense and Business Travel in the market. Provided support and best practices throughout the implementation and on-boarding process, as well as oversaw the project from beginning to sign off. Ensured that companies with a global presence can make the most out of the platform and helped facilitate user adoption.



Allianz Partners

• France
• Insurance
• 700 & Above Employee

• Claims Supervisor

  • Dec 2015 - Apr 2017

  Managed a workforce of 26 employees across the claims and administration departments. Responsible for daily coaching, measurement of success and developing and executing strategies to improve productivity and a better client experience. Closely collaborated with other departments to achieve common targets and goals. Managed a workforce of 26 employees across the claims and administration departments. Responsible for daily coaching, measurement of success and developing and executing strategies to improve productivity and a better client experience. Closely collaborated with other departments to achieve common targets and goals.



Bank of America Merrill Lynch

• United States
• Financial Services
• 700 & Above Employee

• VP Financial Center Manager

  • Nov 2014 - Oct 2015



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Program Manager

  • May 2008 - Nov 2014