Experience

Global Luggage
• Apparel & Fashion
• 1 - 100 Employee
• Area Manager

  • Nov 2018 - Present


Harrods, Travel Goods Concession

• Sales Manager

  • Nov 2010 - Oct 2018

  Managing, training and coaching a sales team of 40+ sales associates and managers at Harrods. Responsible for a diverse portfolio of 40+ brands, including lifestyle brands such as Rimowa and Tumi, and fashion brands such as Burberry and Mulberry. • Oversaw an increase in total revenue of 50%+ during a 6 year period. • Constantly achieved top percentile in KPIs for division. • Devised numerous sales incentives which saw double digit increases in sales in targeted areas. Key Responsibilities: • Driving store KPIs & service goals through regular one-to-one development and productivity meetings. • Supporting the opening of new stores and other current retail locations through product and service training of new staff and managers. • Regular strategic meetings and directly reporting findings to CEO’s, directors and area managers. • Personal handling of important accounts with foreign royalty and government officials. • Devising, implementing and driving successful sales strategies & incentives. • Training and developing staff at all levels through service and product training sessions (One-to-one and group). • Supporting other managers in their duties by overseeing areas such as Human Resources, Visual Merchandising and After Sales. • Shop-floor management. Core Competencies Shown: • Project Management • Performance Management • CRM • Onboarding • Team Leadership • Conflict Resolution • Strategic Planning • Public Speaking • Analytical Thinking • Computer Competency • Communication Skills • Decision Making • High-level Sales Skills • Training and Development



Samsonite

• Belgium
• Manufacturing
• 700 & Above Employee

• Supervisor

  • Apr 2006 - Oct 2010

  Shadowed the management team at the Samsonite flagship store in Bond Street. Samsonite transitioned to Black Label concept stores and I was promoted to a multi-site supervisor at Sloane Street and Harrods. Traditional supervisor role with emphasis on training & development and added HR responsibilities. • Successfully supported the opening of the first stand-alone Black Label concept stores. • Part of a team that won European store of the year. Shadowed the management team at the Samsonite flagship store in Bond Street. Samsonite transitioned to Black Label concept stores and I was promoted to a multi-site supervisor at Sloane Street and Harrods. Traditional supervisor role with emphasis on training & development and added HR responsibilities. • Successfully supported the opening of the first stand-alone Black Label concept stores. • Part of a team that won European store of the year.