Rafael Concepcion
Customer Success Specialist at Textdrip- Claim this Profile
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Topline Score
Bio
LinkedIn User
I highly recommend Rafael as an exceptional Customer Success Specialist. He consistently demonstrates a level of dedication and expertise that sets him apart in the field. Rafael possesses a remarkable ability to understand our customers' needs and deliver tailored solutions that exceed their expectations. He is proactive in identifying customer needs and consistently goes above and beyond to exceed their expectations. His deep product knowledge and problem-solving skills have been instrumental in resolving complex customer issues and driving positive outcomes. Rafael is not only a subject matter expert but also a fantastic communicator, building strong relationships with clients and internal teams alike. He consistently goes the extra mile to ensure our customers' success, and I have no doubt that he will continue to thrive in any customer-focused role. I have no doubt that Rafael will continue to excel and make a significant impact in any customer-focused role he undertakes. His passion for customer success is truly commendable. If you're seeking a dedicated, results-driven Customer Success Specialist, Rafael is the ideal choice.
Theodore Gaushas
Rafael has shown exceptional work ethic and a willingness to work hard. Works well with group and individual environments.
LinkedIn User
I highly recommend Rafael as an exceptional Customer Success Specialist. He consistently demonstrates a level of dedication and expertise that sets him apart in the field. Rafael possesses a remarkable ability to understand our customers' needs and deliver tailored solutions that exceed their expectations. He is proactive in identifying customer needs and consistently goes above and beyond to exceed their expectations. His deep product knowledge and problem-solving skills have been instrumental in resolving complex customer issues and driving positive outcomes. Rafael is not only a subject matter expert but also a fantastic communicator, building strong relationships with clients and internal teams alike. He consistently goes the extra mile to ensure our customers' success, and I have no doubt that he will continue to thrive in any customer-focused role. I have no doubt that Rafael will continue to excel and make a significant impact in any customer-focused role he undertakes. His passion for customer success is truly commendable. If you're seeking a dedicated, results-driven Customer Success Specialist, Rafael is the ideal choice.
Theodore Gaushas
Rafael has shown exceptional work ethic and a willingness to work hard. Works well with group and individual environments.
LinkedIn User
I highly recommend Rafael as an exceptional Customer Success Specialist. He consistently demonstrates a level of dedication and expertise that sets him apart in the field. Rafael possesses a remarkable ability to understand our customers' needs and deliver tailored solutions that exceed their expectations. He is proactive in identifying customer needs and consistently goes above and beyond to exceed their expectations. His deep product knowledge and problem-solving skills have been instrumental in resolving complex customer issues and driving positive outcomes. Rafael is not only a subject matter expert but also a fantastic communicator, building strong relationships with clients and internal teams alike. He consistently goes the extra mile to ensure our customers' success, and I have no doubt that he will continue to thrive in any customer-focused role. I have no doubt that Rafael will continue to excel and make a significant impact in any customer-focused role he undertakes. His passion for customer success is truly commendable. If you're seeking a dedicated, results-driven Customer Success Specialist, Rafael is the ideal choice.
Theodore Gaushas
Rafael has shown exceptional work ethic and a willingness to work hard. Works well with group and individual environments.
LinkedIn User
I highly recommend Rafael as an exceptional Customer Success Specialist. He consistently demonstrates a level of dedication and expertise that sets him apart in the field. Rafael possesses a remarkable ability to understand our customers' needs and deliver tailored solutions that exceed their expectations. He is proactive in identifying customer needs and consistently goes above and beyond to exceed their expectations. His deep product knowledge and problem-solving skills have been instrumental in resolving complex customer issues and driving positive outcomes. Rafael is not only a subject matter expert but also a fantastic communicator, building strong relationships with clients and internal teams alike. He consistently goes the extra mile to ensure our customers' success, and I have no doubt that he will continue to thrive in any customer-focused role. I have no doubt that Rafael will continue to excel and make a significant impact in any customer-focused role he undertakes. His passion for customer success is truly commendable. If you're seeking a dedicated, results-driven Customer Success Specialist, Rafael is the ideal choice.
Theodore Gaushas
Rafael has shown exceptional work ethic and a willingness to work hard. Works well with group and individual environments.
Credentials
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Communication within Teams
LinkedInMar, 2022- Oct, 2024 -
Creative Collaboration
LinkedInSep, 2021- Oct, 2024 -
Digital Body Language
LinkedInSep, 2021- Oct, 2024 -
Critical Thinking for Better Judgment and Decision-Making
LinkedInAug, 2021- Oct, 2024 -
Customer Service Foundations
LinkedInJul, 2021- Oct, 2024 -
Excel: PivotTables for Beginners
LinkedInJul, 2021- Oct, 2024
Experience
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Textdrip
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United States
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Software Development
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1 - 100 Employee
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Customer Success Specialist
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Mar 2022 - Present
*Delivered strategy to clients on how they'll achieve that success using the products. *Sets up roadmap plans for clients in line with their goals and objectives. *Ensured that the right resources are delivered to clients at the right time to get the most value from using the product. *Maintained customer loyalty, upselling existing customers to new features within the product, fostering a long-term customer relationship, and ensuring that their customers are achieving their goals *Delivered strategy to clients on how they'll achieve that success using the products. *Sets up roadmap plans for clients in line with their goals and objectives. *Ensured that the right resources are delivered to clients at the right time to get the most value from using the product. *Maintained customer loyalty, upselling existing customers to new features within the product, fostering a long-term customer relationship, and ensuring that their customers are achieving their goals
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Recruitdrip
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United States
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Software Development
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Customer Success Specialist
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Mar 2022 - Present
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Argos_Automation
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United States
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Software Development
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Customer Success Specialist
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Mar 2022 - Present
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Landline Remover
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United States
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Software Development
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Customer Success Specialist
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Mar 2022 - Present
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Flatworld Solutions
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India
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Outsourcing/Offshoring
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700 & Above Employee
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Senior Team Lead
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Jan 2018 - Mar 2022
*Reviews agent performance results daily to ensure all goals are met or exceeded. *Identifies performance gaps and prepares action plans for effective coaching and performance improvement during one-on-one feedback. *Monitors and assesses employee calls to drive performance improvement plans. *Reviews agent performance results daily to ensure all goals are met or exceeded. *Identifies performance gaps and prepares action plans for effective coaching and performance improvement during one-on-one feedback. *Monitors and assesses employee calls to drive performance improvement plans.
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VXI PH
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Philippines
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Outsourcing and Offshoring Consulting
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300 - 400 Employee
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Supervisor
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Sep 2015 - Dec 2017
*Tracks and documents employee time (punctuality, attendance, ACD minutes, and up-training) *Analyzes and trends agent KPI/Sales performance *Performance coaching. *Tracks and documents employee time (punctuality, attendance, ACD minutes, and up-training) *Analyzes and trends agent KPI/Sales performance *Performance coaching.
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iQor
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Account Executive
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Oct 2014 - Aug 2015
*Answer incoming calls and respond to customer's emails. *Management and resolving customer complaints. *Sell products and place customer orders in the computer system. *Identify and escalate issues to supervisors. *Provide product and service information to customers. *Answer incoming calls and respond to customer's emails. *Management and resolving customer complaints. *Sell products and place customer orders in the computer system. *Identify and escalate issues to supervisors. *Provide product and service information to customers.
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Education
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Holy Cross of Davao College, Inc.
Bachelor of Business Administration - BBA, Managament Accounting
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