Experience

James Lane | Sleeping Giant

• Australia
• Retail Furniture and Home Furnishings
• 1 - 100 Employee

• National Business Training and Development Manager

  • May 2021 - Present

  Manage all talent acquisition, recruitment and training in Australia.Plan, develop, implement and evaluate training and development programs

• Sales Improvement Manager

  • Aug 2020 - Apr 2021

  Multi-site role: Responsible for sales and oversee hiring and customer service. Develop, monitor, and elevate the performance of all areas relates to sales, store staff and processes. Also able to detect problems and find solutions accordingly.



National Australia Bank

• United Kingdom
• Banking
• 1 - 100 Employee

• Customer Advisor

  • Nov 2019 - Aug 2020

  Various branches: Answering customer questions about basic banking services, such as account balances and interest rates and fees. Also helping customers protect their accounts by reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards. Various branches: Answering customer questions about basic banking services, such as account balances and interest rates and fees. Also helping customers protect their accounts by reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards.



Natural and Adorable

• Ecommerce Manager and Co-Founder of Natural and Adorable

  • Jul 2018 - Aug 2020

  Together with my business partner we have created and managed a small online retailer focused on Cloth Nappy products and eco-friendly baby products.During my work at Natural and Adorable I managed the ecommerce website, including sales, planning, store setup, marketing, shipping and stock control. I was also responsible for the social media management and content creating.We have built our business from scratch and grew it organically over 2 years, building a strong base for the new owner after selling who purchased it from us in August 2020.



MyHouse Australia

• Australia
• Retail
• 1 - 100 Employee

• Regional Sales Manager

  • Mar 2012 - Jan 2019

  Managing 10 different store teams, generating revenue by implementing and executing strategies to achieve sales targets. Also managed and led Field Sales Representatives and Store Managers, conducting sales territory analyses, and closing sales. As part of this role I coordinated the activities and performance of the team, and provided a point of escalation for more difficult customer enquiries. Managing 10 different store teams, generating revenue by implementing and executing strategies to achieve sales targets. Also managed and led Field Sales Representatives and Store Managers, conducting sales territory analyses, and closing sales. As part of this role I coordinated the activities and performance of the team, and provided a point of escalation for more difficult customer enquiries.



Cotton On Group

• Australia
• Retail
• 700 & Above Employee

• Second in Charge / Acting Manager

  • Aug 2009 - Mar 2012



Artefacto Oficial

• Brazil
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Training Specialist

  • Jan 2007 - Oct 2008



APF Ergotec Informatica

• Project Manager

  • Mar 2005 - Sep 2006