Rafael Viaud

Vice President of Business Development at EXECUTEL
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
New York, New York, United States, US

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Experience

  • EXECUTEL
    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Vice President of Business Development
      • Aug 2023 - Present
  • Outsource Express
    • United States
    • Education Administration Programs
    • Account Manager
      • Feb 2020 - Present
  • Teleperformance
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Manager of Operations
      • Nov 2017 - Jan 2020

      I started as an agent and during my time in Teleperformance I was promoted several times until I reached the position of Operations Manager. As a Manager I was responsible for the development of Team Leaders & associates. Liaison for the overall performance and daily operations, also providing first class customer service, and personalized resolution & upsell. As a Change Leader I was responsible for the development of associates & goals accomplishments. Responsible for training, implementing & certifying the performance development coaching culture for L1, L2 & L3 Leadership. As Team Leader I was responsible for the development of associates & goals accomplishments. Show less

  • Convergys
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Technical Support Specialist
      • Jan 2015 - May 2016

      Responsible to provide an excelent customer experience, technical troubleshooting & upsell. Responsible to provide an excelent customer experience, technical troubleshooting & upsell.

  • Getcom El Salvador
    • Sales Associate
      • May 2014 - Dec 2014

      Responsible for selling e-tickets & provide lifemile support Responsible for selling e-tickets & provide lifemile support

  • Stream Global Services
    • United States
    • Outsourcing/Offshoring
    • 700 & Above Employee
    • Team Leader
      • Feb 2012 - Mar 2014

      Responsible for development of associates & goals accomplishments

    • Sales Coach
      • Aug 2011 - Jan 2012

      Responsible for coaching associates to improve sales techniques, negotiation skills & sales compliance.

    • Associate
      • Oct 2009 - Jul 2011

      Responsible for providing first class customer service, provide a personalized resolution & upsell.

Education

  • Bircham International University
    Bachelor of Business Administration - BBA, Business Administration and Management, General
    2020 - 2023

Community

You need to have a working account to view this content. Click here to join now