Experience

Our Lady of Fatima University

• Philippines
• Higher Education
• 400 - 500 Employee

• Psychology College Instructor

  • Aug 2022 - Present

  Teaching research in Psychology and different Psychology Subject. Teaching research in Psychology and different Psychology Subject.



SYSGEN RPO

• Philippines
• Staffing and Recruiting
• 1 - 100 Employee

• Technical Recruiter I

  • Jun 2021 - Oct 2022

  • Professionally trained and experienced in using the Boolean search string methodology in sourcing viable candidates using different job board and search engines such as CareerBuilder, Monster, Dice, LinkedIn, indeed, Google, etc.• Has a firm understanding of a wide variety of skill sets, roles, job functions, and buzz words across different industries (with a focus on technical IT positions like developers, programmer, consultants, etc.)• Process end to end recruitment from sourcing until start date• Covers different tasks in the areas of active and passive sourcing which includes sourcing, screening, interviewing, evaluating candidates, even formatting resumes to meet client expectations• Utilizes different data mining tools such as in-house ATS and VMS systems specifically Job diva• Fosters long-term relationships with candidates and clients• Research new technologies and makes recommendations on additional candidate pools and recruiting techniques, after evaluating market condition• Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions• Fosters long-term relationships with candidates and clients• Research new technologies and makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions



Cardinal Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Customer Service Representative

  • May 2018 - Jun 2021

  • Answer incoming call from the patients in need of medical supplies e.g., ostomy, diabetic, urology, incontinence, enteral, nutrition, wound care and other miscellaneous supplies • Process orders via Fax from the doctor’s office, nurse, and home health care. • Provide excellent customer service to patients. • Call patients to follow-up if they need supplies for a monthly or quarterly basis making sure that they have enough supply to cover them until the next shipment. • Making sure that each call follows the HIPAA guidelines to make sure an exceptional customer experience• Trained to assist Medicare patients following guideline on allowed quantity of the patient and exclusion• Trained to assist Medicaid patients for exclusion and benefits depending on the state. • Assist insurance companies arranging the benefits of the benefits for the fiscal year e.g. deductible, copays, exclusion and non-contracted rate.



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Representative

  • Jun 2016 - Jan 2018

  • Answer incoming calls from customers and provide exceptional customer service. • Assist customers with their payments plans depending on the status of the account if under collection or service is on hold due to non-paying. • Provide basic trouble shooting with their device if they experience signal issues or device issues. • Explain the billing charges and billing cycles to the customer escalate if the customer insists to have a supervisor on the line. • Answer incoming calls from customers and provide exceptional customer service. • Assist customers with their payments plans depending on the status of the account if under collection or service is on hold due to non-paying. • Provide basic trouble shooting with their device if they experience signal issues or device issues. • Explain the billing charges and billing cycles to the customer escalate if the customer insists to have a supervisor on the line.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Service Crew

  • Aug 2013 - Apr 2016