Rafael Rodriguez Egui
Customer Success Manager at Bdeo- Claim this Profile
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English Native or bilingual proficiency
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Spanish Native or bilingual proficiency
Topline Score
Bio
Credentials
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The Complete SQL Bootcamp: Go from Zero to Hero
UdemyAug, 2023- Nov, 2024 -
Customer Service Foundations
LinkedInMar, 2020- Nov, 2024 -
Pricing Strategy Explained
LinkedInMar, 2020- Nov, 2024 -
Artificial Intelligence Foundations: Thinking Machines
LinkedInOct, 2019- Nov, 2024 -
Balanced Scorecard and Key Performance Indicators
LinkedInJun, 2018- Nov, 2024 -
Six Sigma Foundations
LinkedInJun, 2018- Nov, 2024 -
SCOR
APICSFeb, 2017- Nov, 2024
Experience
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Bdeo
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Spain
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Success Manager
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Apr 2022 - Present
• Served as a dedicated Technical Customer Success Manager, delivering exceptional client experiences through strong technical expertise. • Demonstrated proficiency in API integration, guiding clients through complex technical processes and ensuring successful integrations. • Actively advocated for clients' technical needs, gathering feedback and influencing product enhancements to align with their business goals. • Collaborated with cross-functional teams, including product development, engineering, and support, to ensure seamless technical handoffs and issue resolutions. • Conducted technical training sessions and workshops to empower clients in maximizing the full potential of our products. • Utilized data analytics and technical metrics to measure client performance and develop data-driven strategies for optimization. • Proactively addressed technical challenges, providing prompt and detailed guidance for issue resolution. • Fostered ongoing technical support and engagement with clients, conducting regular check-ins and health checks. • Applied a customer-centric approach, aligning technical solutions with clients' business objectives to drive positive results and customer satisfaction. Show less
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Valid
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Brazil
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IT Services and IT Consulting
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700 & Above Employee
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Technical Account Manager
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Sep 2018 - May 2022
• Monitored workflow of SIM, M2M, IoT, and eUICC projects across all phases of development • Responsible of defining customer needs to conduct product development while ensuring adherence to functional requirement • Coordinated with the Development, Manufacturing and Supply Chain team to deliver on-time solutions, within scope and budget • Provided customer support by validating, troubleshooting, implementing change requests, and leading training sessions. • Conducted global induction sessions of software such as Jira, Product Lifecycle Management (PLM) and other internal company tools Show less
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MAXAM
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Chemical Manufacturing
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700 & Above Employee
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Junior Project Manager
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Oct 2017 - Sep 2018
• Supported Implementation of new management model in subsidiaries • Supported the definition of the new commercial strategy in Turkey and its expansion scenarios for next FYs • Developed tools and process to track commercial actions in Romania that ensured the alignment of the objectives per client • Compiled reporting requirements for development of KPI's Dashboards to be displayed in QlikView • Supported CRM Salesforce assessment of the adoption level in subsidiaries • Designed and developed informs in Salesforce to measure commercial activity of subsidiaries • Developed monthly presentations to report projects' progress degree for directors and CEO • Supported as the PMO of the Master Data definition, conceptualization and implementation of governance model Show less
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Amgen
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United States
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Biotechnology Research
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700 & Above Employee
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Industrial Engineer - Operational Excellence
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Jun 2016 - Jun 2017
• Utilized Six Sigma DMAIC methodology to identify areas of improvements and reduce waste in the warehouse and distribution operations • Developed capacity model by focusing on inbound-outbound processes, forecast, and process time to define number of resources, hours required to reduce workforce operating cost, and maximize efficiency of warehouse operations • Supported Lean Transformation Certification for the warehouse and distribution operations • Designed standard works to improve training process for new resources • Identified and analyzed the pain points for the implementation of serialization traceability software for Pharma DSCSA regulations • Detected truck underutilized capacity in order to reduce frequency of shipments per week • Using Six Sigma DMAIC methodology to identify improvements and reduce waste in the packaging area • Modifying SAP replenishment cycle to maximize capacity during operations • Working on a safety improvement to reduce cross traffic between pedestrians and reach trucks Show less
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University of Louisville
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United States
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Higher Education
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700 & Above Employee
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Graduate Research Student
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Jan 2015 - Apr 2016
Experimental study of temperature and strain-rate dependent energy absorption properties of auxetic cellular structures
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Teacher Assistant
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Jan 2015 - May 2015
Teacher assistant of Engineering Graphics - ENG 150ENG 150 - An introduction to the concepts of engineering graphics including 2-dimensional and 3-dimensional drawings and related industry standards. Freehand sketching and computer generated 2D and parametric solid model (3D) drawing is included.
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Emerson Commercial & Residential Solutions
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United States
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Appliances, Electrical, and Electronics Manufacturing
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700 & Above Employee
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Manufacturing Engineer
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Jun 2015 - Aug 2015
• Implemented ABC analysis through SAP to assign products locations in warehouse • Redesigned of warehouse layout in order to improve the flow of the plant and facilitate work for material handling • Performed time studies and layout modifications to line balance workstations • Designed tools to improve and reduce quality issues while applying ergonomic principles • Implemented Scrap Analysis to keep record of the scrap being produced and track the root cause • Executed quality control tasks based on checking tolerances, paint requirements and weldments quality • Prepared work instructions for new weldments as well as the correct paint process for the individual products Show less
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Education
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2015 - 2016
University of Louisville
Master's degree, Industrial Engineering -
2010 - 2015
University of Louisville
Bachelor's degree, Industrial Engineering
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