Rafael Rodriguez Briones

Technical Support tier l at Seagull Scientific
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Madrid Metropolitan Area, ES

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Experience

    • United States
    • Software Development
    • 100 - 200 Employee
    • Technical Support tier l
      • Dec 2021 - Present

    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
      • Jan 2021 - Present

      Specialist– Systems and ToolsProviding technical support to customers, keeping the customerinformed about progress of resolution.Proactively follow-up with customers and other support teams to ensurecases are resolved within SLA.Working with base date and SQLWorking with 3rd party MS Teams if necessary.Proactively ensure that the team adheres to the correct processes andprocedures when processing transactions.Contribute towards developing team initiatives to enable the team towork more efficiently and effectively. Show less

      • Sep 2018 - Jan 2021

      Working as agent of Microsoft Customer Service and Technical Support Specialist– Systems and Tools

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Software engineering
      • Oct 2017 - Aug 2018

      I received training in different technologies, mainly oriented to the .NET platform: Windows forms and WPF for desktop applications, introduction to the IDE Visual Studio, examples of design designs and a general review of the OOP; In the Web part, I have ASPx and CORE training (Web API, Core API, Angular, JavaScript and others). I worked on a project with Sharepoint technology, making a migration between Sharepoint2007 and Sharepoint2017. I used the sharagate tool and creating scripts running them with powershell Show less

    • Spain
    • Education Administration Programs
    • 1 - 100 Employee
    • Robotics and software development
      • Oct 2015 - Oct 2016

      In charge of the teaching of robotics and software development aimed at young people The technology worked was: -Scratch Softaware tool -Arduino and ArduinoBlocks tool -3d printers -Java, html and C Development In charge of the teaching of robotics and software development aimed at young people The technology worked was: -Scratch Softaware tool -Arduino and ArduinoBlocks tool -3d printers -Java, html and C Development

    • Ireland
    • Retail
    • 700 & Above Employee
    • Retail and Staff
      • May 2012 - Sep 2015

      Staff in the primark store of the Gran Plaza 2 shopping center (Madrid) Staff in the primark store of the Gran Plaza 2 shopping center (Madrid)

Education

  • Universidad Politécnica de Madrid
    Grado, Ingeniería Electronica de Comunicaciones
    2011 - 2018

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