Medical Records Technician

• Feb 2022 - Present

Medical Support Assistant

• Apr 2020 - Apr 2021

Worked collaboratively in an interdisciplinary coordinated care delivery model. Managed scheduling, cancellations, and rescheduling of appointments for over 500 patients per month. Processed request for released of limited protected health information (PHI) to patients when requested following HIPAA and VHA policies and guidelines. Ensured patient privacy and workstation security following VHA administrative, physical, and technical safeguards. Performed data entry while updating and verifying… Show more Worked collaboratively in an interdisciplinary coordinated care delivery model. Managed scheduling, cancellations, and rescheduling of appointments for over 500 patients per month. Processed request for released of limited protected health information (PHI) to patients when requested following HIPAA and VHA policies and guidelines. Ensured patient privacy and workstation security following VHA administrative, physical, and technical safeguards. Performed data entry while updating and verifying demographic information. Responsible for completing daily reports of activity in accordance with local procedure and supervisory instructions in a timely manner. Developed and maintain effective and efficient communication with the patient, interdisciplinary team, and VA Medical Center. Managed a tracking system for follow-up care such as consults and return to clinic orders. Verified encounter completion including check-out, and provider’s notes. Maintained integrity of patient database and patient information received, ensuring 100% compliance with HIPAA guidelines and VHA directives. Scheduled patient appointments and reviewed patient administrative data using advanced automated system to include Veterans Health Information System Technology Architecture (VistA), VistA Scheduling Enhancement (VSE), and Computerized Patient Record System (CPRS). Offer advisory and technical assistance to support staff, patient, and family members. Show less Worked collaboratively in an interdisciplinary coordinated care delivery model. Managed scheduling, cancellations, and rescheduling of appointments for over 500 patients per month. Processed request for released of limited protected health information (PHI) to patients when requested following HIPAA and VHA policies and guidelines. Ensured patient privacy and workstation security following VHA administrative, physical, and technical safeguards. Performed data entry while updating and verifying… Show more Worked collaboratively in an interdisciplinary coordinated care delivery model. Managed scheduling, cancellations, and rescheduling of appointments for over 500 patients per month. Processed request for released of limited protected health information (PHI) to patients when requested following HIPAA and VHA policies and guidelines. Ensured patient privacy and workstation security following VHA administrative, physical, and technical safeguards. Performed data entry while updating and verifying demographic information. Responsible for completing daily reports of activity in accordance with local procedure and supervisory instructions in a timely manner. Developed and maintain effective and efficient communication with the patient, interdisciplinary team, and VA Medical Center. Managed a tracking system for follow-up care such as consults and return to clinic orders. Verified encounter completion including check-out, and provider’s notes. Maintained integrity of patient database and patient information received, ensuring 100% compliance with HIPAA guidelines and VHA directives. Scheduled patient appointments and reviewed patient administrative data using advanced automated system to include Veterans Health Information System Technology Architecture (VistA), VistA Scheduling Enhancement (VSE), and Computerized Patient Record System (CPRS). Offer advisory and technical assistance to support staff, patient, and family members. Show less

Intermediate Healthcare Technician

• Nov 2012 - May 2019

Delivered compassionate care to patients arriving by ambulance or entering through the Emergency Room, keeping composure while handling urgent care situations for medical service for ER Fast Track Service and ER Critical Service for local and US Virgin Island patients. Interviewed patients, obtained confidential medical histories, and assessed conditions. Entered encounters and procedure notes in the Electronic Health Record (EHR) Major Accomplishments ⋅ Amazingly reduced patient… Show more Delivered compassionate care to patients arriving by ambulance or entering through the Emergency Room, keeping composure while handling urgent care situations for medical service for ER Fast Track Service and ER Critical Service for local and US Virgin Island patients. Interviewed patients, obtained confidential medical histories, and assessed conditions. Entered encounters and procedure notes in the Electronic Health Record (EHR) Major Accomplishments ⋅ Amazingly reduced patient waiting time for Radiology Services: X-Ray and CT Scan services by transporting 20+ daily wheelchairs/bedridden patients promptly. ⋅ Managed patient confidential agreement files for blood transfusions and diagnostic studies and procedures. ⋅ Improved patient service with Primary MD referrals to specialist physician and reduced surgery-workload of MD by performing minor procedures. ⋅ Recognized as one of the Best Health Care Technicians due to excellent service with patient care and assistance to Critical Care and/or Telemetry patients. ⋅ Assigned in 2014 as medical greeter to closely monitored and interviewed patients to identify any immediate or potential needs at the emergency department reception area, leveraged medical skills and knowledge to prioritize medical service. Show less Delivered compassionate care to patients arriving by ambulance or entering through the Emergency Room, keeping composure while handling urgent care situations for medical service for ER Fast Track Service and ER Critical Service for local and US Virgin Island patients. Interviewed patients, obtained confidential medical histories, and assessed conditions. Entered encounters and procedure notes in the Electronic Health Record (EHR) Major Accomplishments ⋅ Amazingly reduced patient… Show more Delivered compassionate care to patients arriving by ambulance or entering through the Emergency Room, keeping composure while handling urgent care situations for medical service for ER Fast Track Service and ER Critical Service for local and US Virgin Island patients. Interviewed patients, obtained confidential medical histories, and assessed conditions. Entered encounters and procedure notes in the Electronic Health Record (EHR) Major Accomplishments ⋅ Amazingly reduced patient waiting time for Radiology Services: X-Ray and CT Scan services by transporting 20+ daily wheelchairs/bedridden patients promptly. ⋅ Managed patient confidential agreement files for blood transfusions and diagnostic studies and procedures. ⋅ Improved patient service with Primary MD referrals to specialist physician and reduced surgery-workload of MD by performing minor procedures. ⋅ Recognized as one of the Best Health Care Technicians due to excellent service with patient care and assistance to Critical Care and/or Telemetry patients. ⋅ Assigned in 2014 as medical greeter to closely monitored and interviewed patients to identify any immediate or potential needs at the emergency department reception area, leveraged medical skills and knowledge to prioritize medical service. Show less

Medical Support Assistant Supervisor

• Nov 2007 - Feb 2009

Appointed as the first Medical Support Supervisor of a new hospital division, assisting with Complex Medical Care Management to soldiers in transition. Maintained full oversight of strategic planning, cost-effective utilization management, and appropriate clinical policies, procedures and protocols for clinical service. Coordinated and managed day-to-day services; Advised the senior nurse on hospital regulations and legal requirements regarding administrative procedures. Supervised four Medical… Show more Appointed as the first Medical Support Supervisor of a new hospital division, assisting with Complex Medical Care Management to soldiers in transition. Maintained full oversight of strategic planning, cost-effective utilization management, and appropriate clinical policies, procedures and protocols for clinical service. Coordinated and managed day-to-day services; Advised the senior nurse on hospital regulations and legal requirements regarding administrative procedures. Supervised four Medical Support Assistants, while overseeing and performing administrative and logistical support for 14 Nurse Case Managers. Coordinated medical appointments and medical records using CPRS System. Received and interviewed unscheduled patients to determine the proper course of action. Major Accomplishments ⋅ Personally, engaged with soldiers to compile and achieve the SMART goals Program of Wellness (Family, Career, Spiritual, Social-emotional, and Physical). ⋅ Awarded with Certificate of Appreciation. Show less Appointed as the first Medical Support Supervisor of a new hospital division, assisting with Complex Medical Care Management to soldiers in transition. Maintained full oversight of strategic planning, cost-effective utilization management, and appropriate clinical policies, procedures and protocols for clinical service. Coordinated and managed day-to-day services; Advised the senior nurse on hospital regulations and legal requirements regarding administrative procedures. Supervised four Medical… Show more Appointed as the first Medical Support Supervisor of a new hospital division, assisting with Complex Medical Care Management to soldiers in transition. Maintained full oversight of strategic planning, cost-effective utilization management, and appropriate clinical policies, procedures and protocols for clinical service. Coordinated and managed day-to-day services; Advised the senior nurse on hospital regulations and legal requirements regarding administrative procedures. Supervised four Medical Support Assistants, while overseeing and performing administrative and logistical support for 14 Nurse Case Managers. Coordinated medical appointments and medical records using CPRS System. Received and interviewed unscheduled patients to determine the proper course of action. Major Accomplishments ⋅ Personally, engaged with soldiers to compile and achieve the SMART goals Program of Wellness (Family, Career, Spiritual, Social-emotional, and Physical). ⋅ Awarded with Certificate of Appreciation. Show less

Healthcare specialist Supervisor

• Jul 1982 - Jan 2005

Supervised field and clinical medical facilities; Supervised activities in dispensaries, large clinics, and field medical services; Coordinated activities of clinic with medical treatment facility; Supervised ordering of supplies; Determined personnel requirements; conducted training programs; Assisted with technical and administrative management of medical treatment facilities under supervision of physician, nurse, or physician's assistant; Administered emergency and routine outpatient medical… Show more Supervised field and clinical medical facilities; Supervised activities in dispensaries, large clinics, and field medical services; Coordinated activities of clinic with medical treatment facility; Supervised ordering of supplies; Determined personnel requirements; conducted training programs; Assisted with technical and administrative management of medical treatment facilities under supervision of physician, nurse, or physician's assistant; Administered emergency and routine outpatient medical treatment to battle and nonbattle casualties; Assisted with outpatient care and treatment; Administered emergency treatment in the field; Assisted with outpatient and inpatient care; Maintained health records and clinical files; ; performed routine admission tests; administered immunizations; assisted with treatment of patients with common diseases; provides emergency medical care; surveyed and sorted casualties; determined requirements for and administered emergency treatment; assisted with triage of mass casualties; Administered emergency and routine medical treatment to casualties, including minor surgery and IV fluid administration; Assisted with outpatient care and supervised outpatient facilities under the supervision of a physician, nurse, or physician's assistant; Provided guidance and supervision to subordinates. Show less Supervised field and clinical medical facilities; Supervised activities in dispensaries, large clinics, and field medical services; Coordinated activities of clinic with medical treatment facility; Supervised ordering of supplies; Determined personnel requirements; conducted training programs; Assisted with technical and administrative management of medical treatment facilities under supervision of physician, nurse, or physician's assistant; Administered emergency and routine outpatient medical… Show more Supervised field and clinical medical facilities; Supervised activities in dispensaries, large clinics, and field medical services; Coordinated activities of clinic with medical treatment facility; Supervised ordering of supplies; Determined personnel requirements; conducted training programs; Assisted with technical and administrative management of medical treatment facilities under supervision of physician, nurse, or physician's assistant; Administered emergency and routine outpatient medical treatment to battle and nonbattle casualties; Assisted with outpatient care and treatment; Administered emergency treatment in the field; Assisted with outpatient and inpatient care; Maintained health records and clinical files; ; performed routine admission tests; administered immunizations; assisted with treatment of patients with common diseases; provides emergency medical care; surveyed and sorted casualties; determined requirements for and administered emergency treatment; assisted with triage of mass casualties; Administered emergency and routine medical treatment to casualties, including minor surgery and IV fluid administration; Assisted with outpatient care and supervised outpatient facilities under the supervision of a physician, nurse, or physician's assistant; Provided guidance and supervision to subordinates. Show less