Rafael P.
Senior Presales Engineer at Digicel Business Panama- Claim this Profile
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Inglés Professional working proficiency
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Portugués Elementary proficiency
Topline Score
Bio
Credentials
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Ingeniero en Telecomunicaciones
Junta Técnica De Ingeniería y Arquitectura PanamáDec, 2022- Oct, 2024 -
Partner Sales Accreditation
Tableau SoftwareNov, 2018- Oct, 2024 -
Basic Radio Awareness
Tait CommunicationsJul, 2018- Oct, 2024 -
CompTIA A+ ce
CompTIAJul, 2016- Oct, 2024 -
Accredited Platform Specialist HP Desktops, Workstations and Notebooks
HP -
CCNA Exploration: Network Fundamentals
Cisco -
DELL Training for Desktop Systems
Dell -
DELL Training for Notebook Systems
Dell -
HP Web Jetadmin Printer Fleet Mgt
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Imaging and Printing Fundamentals Master Course
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LaserJet Fundamentals Master Course
HP -
Lenovo Desktop System Service Training
Lenovo -
Lenovo Notebook System Service Training
Lenovo -
MPN Competency: Devices and Deployment Technical for Deploying Desktop Virtualization Technologies
Microsoft -
MPN Competency: Devices and Deployment Technical for Deploying Windows and Office
Microsoft
Experience
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Digicel Business Panama
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Panama
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Telecommunications
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1 - 100 Employee
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Senior Presales Engineer
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Sep 2021 - Present
Develop the requirements of our customers, I’m in charge of designing connectivity and infrastructure solutions that allow our client's business to benefit from the connection and optimization of their operations, impacting the experience of their end customer. Advanced solutions, from old technologies in MPLS, moving towards SDWAN among others, even providing infrastructure placement in our IDC, within this same portfolio we have security services that complement the needs of our customers. The solutions to be offered require my interaction with manufacturers and suppliers for the calculation of costs and presentation, together with the monitoring part of the sales process, based on the registration and control of opportunities, to have visibility between Forecast and PipeLine month by month seeking to strengthen our operations with profitable margins. Show less
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Ricoh Latin America Inc
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United States
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IT Services and IT Consulting
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700 & Above Employee
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PreSales Engineer for Workplace Colaboration
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Jul 2017 - Sep 2021
Responsible for Pre Sales of Office Solutions business in RICOH Panama, reporting directly to RICOH Latin America. In my carrier here was design and orchestrate solutions that allow us to add value to our customers, developing projects for IT infrastructure hardware and software, some of them hyper-convergence and virtualization, document management, process improvement, digitization, analytics, and business intelligence. Ensure the administration of projects and then after the sale. Manage the relationship with local and international suppliers, taking the right partnerships, to deliver the best experience and quality to our customers, seeking to guarantee the success of business plans. Show less
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TECNASA
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Panama
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IT Services and IT Consulting
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300 - 400 Employee
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Especialista de Microsistemas
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Dec 2013 - Jul 2017
Lead of Team. HP Inc. certified engineer for corporative computing and printing. Handling multiple printing technologies (Laser, Ink-jet, Dot Matrix) digital and paper. Developing print solutions for hardware and software technology under HP, Epson, Lexmark, and others running on physical and virtual servers. Infraestructure support for servers, communications equipment, applications, security solutions and email solutions. Customizing production images made with Symantec and Acronis. Support to POS hardware and software. Show less
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DPC Operator
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Nov 2012 - Dec 2013
Data Center Admin, carring the administration of physical and virtual infraestructure. Up to date maintenance with suppliers for power equipment, networking, communications and climatization. Provide support to execution of all servers back up and billing cycles. Data Center Admin, carring the administration of physical and virtual infraestructure. Up to date maintenance with suppliers for power equipment, networking, communications and climatization. Provide support to execution of all servers back up and billing cycles.
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Infraestructure Support/Outsource HP
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Sep 2012 - Nov 2012
Technical support for computers, servers, ups, comunications equipment, applications, security solutions and email solutions. Make customized images with Symantec, Windows PE, or Acronis. Server management and preparation of environments under VMWare and Oracle virtualization solutions for testing on development system. Responsible for coordination logistics solutions and projects with suppliers. Technical support for computers, servers, ups, comunications equipment, applications, security solutions and email solutions. Make customized images with Symantec, Windows PE, or Acronis. Server management and preparation of environments under VMWare and Oracle virtualization solutions for testing on development system. Responsible for coordination logistics solutions and projects with suppliers.
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HSBC
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United Kingdom
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Financial Services
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700 & Above Employee
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Executive support for affiliated services
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Apr 2012 - Sep 2012
POS hardware support. Validate secure communication links between the customer and the bank crossing the ISP. Teach the customer the correct use the POS hardware. Organize the logistic and supply delivery for POS hardware with manufacturers. POS hardware support. Validate secure communication links between the customer and the bank crossing the ISP. Teach the customer the correct use the POS hardware. Organize the logistic and supply delivery for POS hardware with manufacturers.
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Técnico de Microsistemas
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Apr 2008 - Apr 2012
HP Inc. certified engineer for corporative computing and printing. Handling multiple printing technologies (Laser, Ink-jet, Dot Matrix) digital and paper. Developing print solutions for hardware and software technology under HP, Epson, Lexmark, and others running on physical and virtual servers. Infraestructure support for servers, communications equipment, applications, security solutions and email solutions. Customizing production images made with Symantec and Acronis. Support to POS hardware and software. Show less
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Click Click Store & Services
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United States
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Individual and Family Services
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Printing and Support Specialist
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Dec 2006 - Feb 2008
Support to end users. Maintenance and repair computers, printers. Networking and CCTV surveillance systems. Managing print and copy centers in multiple technologies as a Laser, Ink-Jet & Dot Matrix. Support to Peachtree Sage50 Account software. Support to end users. Maintenance and repair computers, printers. Networking and CCTV surveillance systems. Managing print and copy centers in multiple technologies as a Laser, Ink-Jet & Dot Matrix. Support to Peachtree Sage50 Account software.
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Kyocera Mita
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Printing Services
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200 - 300 Employee
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Kyocera Platform Specialist
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Sep 2006 - Dec 2006
Implementation of low copy solutions integration services with applications from other vendors. Management and development of printing technology of Kyocera Ecosys-level large format printers and multifunction lasers. Developed solutions of copy and printing for work process optimization and document management. Support service to solar panels solutions. Implementation of low copy solutions integration services with applications from other vendors. Management and development of printing technology of Kyocera Ecosys-level large format printers and multifunction lasers. Developed solutions of copy and printing for work process optimization and document management. Support service to solar panels solutions.
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Education
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2013 - 2020
Universidad Latina de Panamá
Lic. en Ingeniería en Telecomunicaciones, Ingeniería de telecomunicaciones -
2008 - 2008
Universidad Interamericana de Panamá
Lic. en redes y telecomunicaciones -
2007 - 2007
Universidad Tecnológica de Panamá
Ing. en Sistemas Computacionales
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