Games Coordinator

• Jul 2023 - Present

Casino Coordinator

• Feb 2023 - Jun 2023

- Be the point of contact and drive improvements on the regulated market that I am responsible for; - Coordinating scheduled games releases across UK/Com for the 3rd party providers and the regulatory market I am responsible for; - Contributing to the creation and suitability of the games roadmap; - Monitoring and reporting on financial performance; - Managing relationships with 3rd party game providers; - Assisting with the delivery of projects such as new provider integrations and regulatory market integrations; - Working with the Games Delivery Team to ensure games are tested in - Development and Live environments in line with agreed testing scripts; - Completing testing where needed, to ensure the user experience is put at the centre; - Proactively completing competitor and country analysis on the regulatory market I am responsible for to improve the bet365 offering and compiling reports with findings; - Actively participating in the analysis and implementation of new product features. Show less

Casino Coordinator

• Oct 2021 - Jan 2023

- Ensuring timely delivery of the Supplier and Games roadmaps, including game launches in Production and Live environments; - Responsible for game QA testing & releases, bug reporting and follow up; - Following a data driven and localized game positioning strategy, continuously monitoring performance and initiating required improvements to the Casino lobby; - Working closely with relevant stakeholders and 3rd parties to ensure that games are fully compliant in regulated markets. - Managing and maintaining the relationships with 3rd party suppliers and handling the day to day communications, together with the Casino Manager. Show less

Team Manager

• Sep 2020 - May 2021

- Responsible for managing Gaming Presenters directly in all aspects of day-today operations including scheduling, performance management, and continuousdevelopment. This role is crucial for the development and ongoing success ofemployees.

Floor Operations Supervisor

• Jul 2019 - Aug 2020

- Being responsible for full functionality cycle, service quality and continuity within Floor Area;- Organizing and providing subordinates training, retraining, requalification and development;- Being the first contact point and information source for Game Presenters and Shufflers regarding daily duties;- Ensuring high quality of game presentation by observing staff performance and providing regular feedback;- Planing, monitoring, measuring, appraising and reviewing subordinates’ performance and its quality;- Implementing and participating in continuous improvement processes for the function;- Working in a team which operates 24/7. Show less

Live Game Presenter

• Nov 2018 - Jun 2019

• Hosting casino games live on camera for real players• Managing the game table and carry out all gaming operations and proceduresincluding monitoring and updating back-end systems• Ensuring fair play• Maintaining the highest professional standards at all times• Interacting with, and provide an engaging and rewarding experience for live players• Participating in table promotions, internal and external media campaigns such as photo shoots and brand publicity when required• Mentoring new Game Presenters on game tables during their first days ofwork. Show less

Floor Manager

• Jan 2018 - Oct 2018

• Collecting payments from customers • Providing guests general information or assistance • Communicating with customers to resolve complaints or ensure satisfaction • Supervising the floor and staff during meal periods • Assisting host by answering phones to take reservations, and by greeting, seating and thanking guests • Providing employee orientation and training • Closing cashier (cash handling) • Making bank deposit • Purchasing of supplies upon general manager's request Show less

Head meat server/ Head waiter

• Oct 2015 - Dec 2017

• Wielding / cutting different types of meat around the restaurant• Supervising meat servers and checking if all the tables received all kinds ofmeat the restaurant provides• Taking orders from patrons for food and beverages• Making recommendations or sharing additional information upon request• Preparing / setting up tables for walk in customers or bookings• Removing dishes and glasses from tables• Serving food and beverages to patrons• Stocking serving stations with supplies• Checking customers ID in case of alcohol consumption Show less

Events Seller / Coordinator

• Oct 2013 - Jun 2015

• Customer service with focus on sales (via phone and face-to-face) • Preparation of budget and consulting for events • Preparation of the events menu • Advising customers on degustation • Supervising the floor and staff before/during the event • Making recommendations or sharing additional information upon request • Collecting payments from customers • Making suggestions on the map of the place (arranging tables / band / photo booth according to the amount of guests) • Customer service with focus on sales (via phone and face-to-face) • Preparation of budget and consulting for events • Preparation of the events menu • Advising customers on degustation • Supervising the floor and staff before/during the event • Making recommendations or sharing additional information upon request • Collecting payments from customers • Making suggestions on the map of the place (arranging tables / band / photo booth according to the amount of guests)

Events Producer / Coordinator

• Mar 2010 - Oct 2013

• Participation in the briefing meeting with the client • Participation in the brainstorming meeting with the client • Following-up the 3D project evolution with the creation department • Developing budget worksheet • Casting Hostess / Models • Monitoring the construction / assembly of stands • Supervising the event and disassembly • Producing and managing accounts for clients (via phone and face-to-face) such as MC Donald’s, Bank of America, JP Morgan, DHL Global Forwarding, SAP and Forest Stewardship Council (FSC). Show less

Head Waiter

• Mar 2008 - Dec 2009

• Taking guests to tables / Taking orders • Serving food and drinks / Pouring wines • Cleaning up / Setting up tables • Cash handling / Closing cashier some days of the week • Training staff • Taking guests to tables / Taking orders • Serving food and drinks / Pouring wines • Cleaning up / Setting up tables • Cash handling / Closing cashier some days of the week • Training staff