Experience

Porsche Latin America, Inc.

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Porsche HV Battery Repair and After Sales Consulting Manager

  • Jun 2020 - Present

  In one front coordinate and perform BEV HV battery repairs in the Latin American Region (Including Caribbean). On the Other Front Coordinate and perform Service Consulting mission, Managing Projects defined byPAG In one front coordinate and perform BEV HV battery repairs in the Latin American Region (Including Caribbean). On the Other Front Coordinate and perform Service Consulting mission, Managing Projects defined byPAG



Porsche Brasil

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Technical Support Specialist

  • Jun 2016 - Jun 2020

  - Porsche High Voltage Battery Repair Specialist - HVE - Project Manager for Battery Repair Project - Project manager for End of Life/Recycling of Lithium Batteries - Technical support for diagnosis and complete repairs in vehicles for the Brazilian after sales network - Support for the diagnosis tool PIWIS Tester III - Administration of after sales online Technical Support tool - Manager for after sales workshop Manuals and special tools - Project Manager for Armoring… Show more - Porsche High Voltage Battery Repair Specialist - HVE - Project Manager for Battery Repair Project - Project manager for End of Life/Recycling of Lithium Batteries - Technical support for diagnosis and complete repairs in vehicles for the Brazilian after sales network - Support for the diagnosis tool PIWIS Tester III - Administration of after sales online Technical Support tool - Manager for after sales workshop Manuals and special tools - Project Manager for Armoring partners - Support on Technical Training Show less - Porsche High Voltage Battery Repair Specialist - HVE - Project Manager for Battery Repair Project - Project manager for End of Life/Recycling of Lithium Batteries - Technical support for diagnosis and complete repairs in vehicles for the Brazilian after sales network - Support for the diagnosis tool PIWIS Tester III - Administration of after sales online Technical Support tool - Manager for after sales workshop Manuals and special tools - Project Manager for Armoring… Show more - Porsche High Voltage Battery Repair Specialist - HVE - Project Manager for Battery Repair Project - Project manager for End of Life/Recycling of Lithium Batteries - Technical support for diagnosis and complete repairs in vehicles for the Brazilian after sales network - Support for the diagnosis tool PIWIS Tester III - Administration of after sales online Technical Support tool - Manager for after sales workshop Manuals and special tools - Project Manager for Armoring partners - Support on Technical Training Show less



Renault Group

• France
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Incidentology correspondent

  • Jan 2013 - Nov 2015

  - Identify, analyse and report incidents in the after sales. Collect data from incidents for analysis of Renault's Incidentology worldwide. - Elaborate reports to Renault's world engendering (in English or French). - Execution of level one analysis of incidents. - Audit Renault's dealer's repair process.

• Field Technician

  • Sep 2010 - Dec 2012

  - Identify, understand and elaborate technical reports of new customer complaints found in the Renault's dealers in the region, reporting directly to the quality sector of the company. - Do researches and statistical surveys in vehicles to the quality sector of the company.



Recreio Veículos

• Retail
• 1 - 100 Employee

• Quality Controller

  • Mar 2009 - Sep 2010

  - Quality control of the post sales services. Identify flaws in the repairs done and technical non conformity. Ensure that the customer complaint was solved. - Reporting statistics aiming to control the quality of the services. - Quality control of the post sales services. Identify flaws in the repairs done and technical non conformity. Ensure that the customer complaint was solved. - Reporting statistics aiming to control the quality of the services.



Lia & Annette Ind. e Com. Ltda

• Rio de Janeiro e Região, Brasil

• Trainee

  • Jan 2006 - Dec 2007

  Porsche Technical Center in Rio de Janeiro. Mechanical Engineer Trainee. - Customer service - Vehicle diagnosis - Vehicle repair - Vehicle precise tune up on dynamometer, using the Unichip tool. Porsche Technical Center in Rio de Janeiro. Mechanical Engineer Trainee. - Customer service - Vehicle diagnosis - Vehicle repair - Vehicle precise tune up on dynamometer, using the Unichip tool.