Experience

Nintendo

• United States
• Computer Games
• 700 & Above Employee

• Consumer Support Supervisor

  • Jul 2016 - Present

  Assisted in collecting, documenting, and resolving consumer reported issues related toNintendo Hardware and Software. Helped ensure successful launches for the NintendoSwitch, Labo, 3DS Family Systems, and other products. Helped to test and developconsumer and agent facing service tools. Coached and trained Tier I associates to reachNintendo’s high standards.

• Quality Assurance

  • Jun 2016 - Nov 2016

  Play tested builds of Nintendo 3DS software under development in small teams todiagnose and reproduce bugs. Emphasis placed upon text check for localized software,reaching out to an international development team to ensure all elements displayed asintended. Coordinated alongside other testers to develop test cases to ensure thefunctionality of all assigned features.



Big Fish Games

• United States
• Computer Games
• 300 - 400 Employee

• Game Tester

  • May 2017 - Dec 2017

  Worked on multiple iOS and Android games primarily targeting the social and casual markets. Logged and tracked bugs using tools like Jira, Jenkins, and Testrail. Recorded footage and screenshots to communicate gameplay and technical issues to developers. Worked closely alongside producers in a team environment to help meet goals. Monitored memory and performance issues on a consistent schedule to assist in the launch of the Big Fish Premium service. Worked on multiple iOS and Android games primarily targeting the social and casual markets. Logged and tracked bugs using tools like Jira, Jenkins, and Testrail. Recorded footage and screenshots to communicate gameplay and technical issues to developers. Worked closely alongside producers in a team environment to help meet goals. Monitored memory and performance issues on a consistent schedule to assist in the launch of the Big Fish Premium service.



Team Time Mage

• Game Designer

  • Apr 2016 - Jul 2016

  Developed a 3D Sci-Fi third person shooter named Project Y3K. The gameplay featured tower defense mechanics. The player controlled a third person avatar, placing objects to funnel waves of incoming enemies. The project was developed by a small team as a final project Unity, written primarily in C# and Javascript. Worked on developing the level design, gameplay balancing, UI, enemy spawning, and camera systems. Also assisted in producing 2D and 3D assets using Maya, Mudbox, and Photoshop. Worked using Microsoft Office applications, and Google Docs to maintain a living and design document. Show less



ESAi

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Account Manager

  • Nov 2012 - Nov 2013

  Created and marketed promotional materials to assist in the sale of mainframe server software to Fortune 500 companies. Reached out and consulted with current and future clients to help assess their business needs, and illustrate how ESAI services could best meet them. Created and marketed promotional materials to assist in the sale of mainframe server software to Fortune 500 companies. Reached out and consulted with current and future clients to help assess their business needs, and illustrate how ESAI services could best meet them.