IT Manager

• Jul 2013 - Present

Responsible for maintaining all systems (Avaya IP Office, Data Communication, Servers (Microsoft Hyper-V), printers, cameras, AS400/S36, Apple iPhones, AT&T Hotspots, PC's, and everything in between. Provide support for 5 locations in Texas with approximately 50 users. Responsible for maintaining all systems (Avaya IP Office, Data Communication, Servers (Microsoft Hyper-V), printers, cameras, AS400/S36, Apple iPhones, AT&T Hotspots, PC's, and everything in between. Provide support for 5 locations in Texas with approximately 50 users.

IT Consultant

• Feb 2013 - Apr 2013

As the consultant worked at the Data Center configuring e-mail, Microsoft 2008 ADS, SQL 2008, and other server related services. At the request of the owner, I would work assisting STE customers with their respective personal computers, printers, and network related services. Contract Work. As the consultant worked at the Data Center configuring e-mail, Microsoft 2008 ADS, SQL 2008, and other server related services. At the request of the owner, I would work assisting STE customers with their respective personal computers, printers, and network related services. Contract Work.

VP/IT

• 2001 - 2013

Computer Systems Administrator

• Oct 1996 - Sep 2001

Due to company reorganization at different times during this period, I had the opportunity to work directly under the VP of Data Processing, President, and now under VP of IT. As head of the data and telecommunication networks, I assist management in making short & long-term technology decisions that will affect the overall functionality of the organization. I supervise, distribute, and assign certain requests and projects to my immediate technician(s). Design, implement, and support the LAN/WAN and telecommunication network using Cisco routers/Switches & Siemens PBX systems. The Network Operation Systems (NOS) that I used to administer maintain, and update (patches, service packs, release, etc.) was the Novell NetWare 4.11 and Microsoft NT 4.0. PBX administrator for the Siemens 9751 Model 30EX legacy digital telephone system. Show less

Technical Support / Desktop Technical Support Product Leader

• Jan 1994 - Sep 1994

As a Support Technician, I would promptly answer customer calls from an Automatic Call Distribution system. Diagnose, isolate, document, and determine corrective action appropriate to customer needs. Creatively and proactively, I resolved customer technical problems with time limits. As a Technical support Product Leader, I would generate TSPN’s (Technical Support Problem Notification), call reports, and RMA (Return to Manufacture Authorization) reports on desktop and tower systems. As a Support Technician, I would promptly answer customer calls from an Automatic Call Distribution system. Diagnose, isolate, document, and determine corrective action appropriate to customer needs. Creatively and proactively, I resolved customer technical problems with time limits. As a Technical support Product Leader, I would generate TSPN’s (Technical Support Problem Notification), call reports, and RMA (Return to Manufacture Authorization) reports on desktop and tower systems.

Technical Support Specialist

• Jun 1992 - Jan 1994

Served in a customer and technical service environment where I utilized my skills. As a Dell Representative Technician, I would answer phone inquiries regarding the operation of Dell systems (PC’s) and provided instructions to correct technical problems as quickly and efficiently as possible. Answered hardware and software related questions. Walked customers through installations and configuration of hard drives, CD-ROM drives, tape backup drives video cards, network cards (NIC), modems, and other computer-related peripherals Show less