Director of Client Services

• Jan 2023 - Present

Manager, Implementation

• Oct 2021 - Jan 2023

Leads a team of Implementation Project Managers and Analysts that are assigned to multiple healthcare IT projects within a designated portfolio. Responsible and accountable for delivery of projects on-time, on-budget, and within scope specifications. Establishes strong partnerships with other departments, to successfully coordinate activities across multiple verticals for client implementations. Identifies project risks and associated impact to client/business owners. Reports findings… Show more Leads a team of Implementation Project Managers and Analysts that are assigned to multiple healthcare IT projects within a designated portfolio. Responsible and accountable for delivery of projects on-time, on-budget, and within scope specifications. Establishes strong partnerships with other departments, to successfully coordinate activities across multiple verticals for client implementations. Identifies project risks and associated impact to client/business owners. Reports findings to business owners/management and actively participates in the development of solutions to eliminate or reduce risks. Show less Leads a team of Implementation Project Managers and Analysts that are assigned to multiple healthcare IT projects within a designated portfolio. Responsible and accountable for delivery of projects on-time, on-budget, and within scope specifications. Establishes strong partnerships with other departments, to successfully coordinate activities across multiple verticals for client implementations. Identifies project risks and associated impact to client/business owners. Reports findings… Show more Leads a team of Implementation Project Managers and Analysts that are assigned to multiple healthcare IT projects within a designated portfolio. Responsible and accountable for delivery of projects on-time, on-budget, and within scope specifications. Establishes strong partnerships with other departments, to successfully coordinate activities across multiple verticals for client implementations. Identifies project risks and associated impact to client/business owners. Reports findings to business owners/management and actively participates in the development of solutions to eliminate or reduce risks. Show less

Senior Project Manager

• May 2021 - Oct 2021

Project Manager

• Feb 2017 - May 2021

Managed cloud-based software projects for large and small healthcare customers. Managed and monitored customer configuration and setup requirements. Created, managed, and updated documentation such as project plans, scope documents, requirements documents, status reports, project budget, and communication plans. Traveled for discovery and assessment of client's needs. Designed client workflows and created workflow documentation. Provided superuser and end user training remotely and in… Show more Managed cloud-based software projects for large and small healthcare customers. Managed and monitored customer configuration and setup requirements. Created, managed, and updated documentation such as project plans, scope documents, requirements documents, status reports, project budget, and communication plans. Traveled for discovery and assessment of client's needs. Designed client workflows and created workflow documentation. Provided superuser and end user training remotely and in person. Drove on-site implementations to ensure proper software adaptation.

Account Manager

• Sep 2014 - Feb 2017

Supported business development managers in both sourcing and pre-qualifying targeted lists of healthcare c-level executives and IT directors. Qualified inbound & outbound prospects. Scheduled appointments and conducted product demonstrations remotely and at trade shows. Cultivated relationships with a book of key accounts including medical centers and radiology imaging centers. Traveled nationally to assess clients’ needs, assist in system implementations and retain key accounts.

Technical Support Representative

• Jan 2013 - Sep 2014

Provided 24/7 phone and email support to clients. Troubleshoot tier I & II system issues (hardware & software) by remotely accessing systems. Worked with product and development teams to resolve urgent issues that were submitted by physicians and their staff. Log inquires, provide developers with technical details, and plan follow-up.