Rafael Boutros

Planned activity team leader at AFRO Group
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Contact Information
us****@****om
(386) 825-5501
Location
EG
Languages
  • English Full professional proficiency
  • German Limited working proficiency
  • Arabic Native or bilingual proficiency

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Bio

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Credentials

  • Introduction to SQL
    State University of New York College at Potsdam
    May, 2018
    - Nov, 2024
  • JAVA SE7 Fundomentals
    State University of New York College at Potsdam
    May, 2018
    - Nov, 2024
  • Vmware Overview (Virtualization)
    State University of New York College at Potsdam
    May, 2018
    - Nov, 2024
  • JAVA Tutorial
    SoloLearn
    Feb, 2018
    - Nov, 2024

Experience

  • AFRO Group
    • Egypt
    • Telecommunications
    • 1 - 100 Employee
    • Planned activity team leader
      • Mar 2023 - Present

      Manage and support FM activities especially planned action and directly communicated with customer 1. MW Link Performance: Tx Bad Performance Cases. Mismatch Cases. SW Upgrade. 2. Power Program: Create & Follow All Power Program DO# & Offers. Follow with office PP items installation & Prepare TR with action to be closed by ET PP Team. 3. Region Battery Actions: Arrange new batteries installation actions “Power Program, Customer Complaint, ISP Cases”. Follow battery acceptance with the acceptance team. Create & follow RN With all dismantled batteries from Sites. Track all region battery actions. 4. Region Civil Work: Report & follow any civil actions in sites till done by ET TD Team. 5. OBP Offers: Send & follow offers from the local market to ET for items needed in sites & NA in ET WH. Track Region offers till invoice settlement on OBP System. Send weekly Tracker to HU team with Region Offers Status. 6. DO# Tracking: Send & Follow DO# for items needed in Sites & Available in ET WH. Follow action till done by FM Team & send TR to ET to Close DO#. Send weekly Tracker to HU team with Region DO# Status. 7. Air Condition & Open Door Tracking: Track all Region AC Units with office TL & send offers with needed SP to close all AC Units Problems. Send weekly Tracker to HU with AC & Door Status. 8. Offload Actions: Follow offload actions with ET Planning & FM team. 9. LOS Cases: Report all LOS Cases to the Planning Team. Prepare LOS Report for Case on time. Check & prepare LOS Report with Planning team Solutions. Follow reroute action till close Case. 10. Security Actions: Tank Security Concrete Cube Solution. Shielding Steel Solution. Site Physical Security Actions. 11. Stolen & Burnet Incident Tracking: Report any Stolen or burnet cases. Follow with ET SRT for insurance. Proceed in site recovery. 12. Monthly PG Invoice: Review all PG Connections done during the month using the Monthly TT-WOs Dashboard sent from Helpdesk team. Prepare the final SC PG Invoice. Show less

  • MTSE
    • Heliopolis, Cairo, Egypt
    • Senior Project Manager
      • Oct 2020 - Mar 2023

      ▪ Operate as the lead point of contact for any and all matters specific to Client (Ericsson) ▪ Build and maintain strong, long-lasting customer relationships ▪ Develop a trusted advisor relationship with key customer stakeholders and executive sponsors ▪ Ensure the timely and successful delivery of our solutions according to customer needs and objectives ▪ Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders ▪ Forecast and track key account metrics ▪ Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment ▪ Assist with high severity requests or issue escalations as needed Show less

  • Cairo Properties
    • Real Estate
    • 1 - 100 Employee
    • Senior Property Consultant
      • Sep 2018 - Sep 2020

      - Scout and identify investors with property consultancy needs - Contact potential clients through calls, emails, etc. to offer them property consultancy services - Prepare and present business proposals to convince clients and secure a consulting deal - Monitor the property market to watch out for new and old properties up for sale - Put properties up for sale by advertising them on various media and advert channels - Carry out the marketing of property vacancies to attract prospective tenants - Conduct research and analysis of property market to identify areas with increasing demand and profitability margin - Maintain an up-to-date knowledge of government housing/property laws and policies - Build and establish good working relationship with legal counsels and other consulting professionals to exchange ideas and expand personal network - Evaluate the objectives of an investor to identify their needs and requirements - Conduct surveys to obtain data which provides information regarding profitable property investments - Give clients recommendations and advice on appropriate property investments to make - Maintain a database of commercial, industrial, and residential properties available on the property market - Develop and implement strategies effective in increasing the value of a property - Conduct price negotiations with property agents on behalf of a client to reach a favorable bargain. Show less

  • Freelance, self-employed
    • Cairo Governorate, Egypt
    • Junior Software Developer
      • Jan 2018 - Aug 2018

       Make suggestions for improvements in technology, content and user interaction.  Producing reports and statistical information for senior managers.  Providing technical support to end users.  Make suggestions for improvements in technology, content and user interaction.  Producing reports and statistical information for senior managers.  Providing technical support to end users.

  • Catholic University of Eichstätt-Ingolstadt
    • Higher Education
    • 100 - 200 Employee
    • Project Coordinator
      • Mar 2017 - Dec 2017

      ▪ A team Leader of Cultural project related to katholische universität eichstätt for Digitalization Ancient Manuscripts in Egyptian Monasteries. ▪ Photographing of Ancient Manuscripts in Archaeological Egyptian Monasteries. ▪ Digitize images of manuscripts. ▪ Cataloguing of Manuscripts. ▪ A team Leader of Cultural project related to katholische universität eichstätt for Digitalization Ancient Manuscripts in Egyptian Monasteries. ▪ Photographing of Ancient Manuscripts in Archaeological Egyptian Monasteries. ▪ Digitize images of manuscripts. ▪ Cataloguing of Manuscripts.

  • Sky Communication
    • United States
    • Telecommunications
    • 1 - 100 Employee
    • Senior Project Coordinator
      • Oct 2016 - Mar 2017

      ▪ Senior Project Coordinator hired to Ericsson Egypt to coordinate Drive testers performing SSV “Site Service Verification” for LTE in Vodafone Sites. ▪ Tracking project progress, completing quality inspections and supervising Subcontractors and implementation process. ▪ Ensuring required efficiency and project deadlines are met, managing the allocation of resources and preparing daily reports. ▪ Provide technical assistance to senior Managers & Project Managers. ▪ Senior Project Coordinator hired to Ericsson Egypt to coordinate Drive testers performing SSV “Site Service Verification” for LTE in Vodafone Sites. ▪ Tracking project progress, completing quality inspections and supervising Subcontractors and implementation process. ▪ Ensuring required efficiency and project deadlines are met, managing the allocation of resources and preparing daily reports. ▪ Provide technical assistance to senior Managers & Project Managers.

  • Catholic University of Eichstätt-Ingolstadt
    • Higher Education
    • 100 - 200 Employee
    • Project Coordinator
      • Jan 2016 - Sep 2016

      ▪ A team Leader of Cultural project related to katholische universität eichstätt for Digitalization Ancient Manuscripts in Egyptian Monasteries. ▪ Photographing of Ancient Manuscripts in Archaeological Egyptian Monasteries. ▪ Digitize images of manuscripts. ▪ Cataloguing of Manuscripts. ▪ A team Leader of Cultural project related to katholische universität eichstätt for Digitalization Ancient Manuscripts in Egyptian Monasteries. ▪ Photographing of Ancient Manuscripts in Archaeological Egyptian Monasteries. ▪ Digitize images of manuscripts. ▪ Cataloguing of Manuscripts.

  • LCC - A Tech Mahindra Company
    • United States
    • Telecommunications
    • 700 & Above Employee
    • PMO Manager
      • Sep 2014 - Dec 2015

      ▪ Operate as the lead point of contact for any and all matters specific to Client (Ericsson) ▪ Build and maintain strong, long-lasting customer relationships ▪ Develop a trusted advisor relationship with key customer stakeholders and executive sponsors ▪ Ensure the timely and successful delivery of our solutions according to customer needs and objectives ▪ Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders ▪ Forecast and track key account metrics ▪ Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment ▪ Assist with high severity requests or issue escalations as needed Show less

  • TAWASOL TELECOM
    • Egypt
    • Telecommunications
    • 1 - 100 Employee
    • Project Coordinator
      • Mar 2013 - Sep 2014

      ▪ Preparing field teams and coordinating them according to the received plans from the Customer. ▪ Reporting the daily timesheet of the field teams & weekly tracking of the work progress. ▪ Reporting the Monthly needs of the project (Manpower, Cars & Materials). ▪ Preparing field teams and coordinating them according to the received plans from the Customer. ▪ Reporting the daily timesheet of the field teams & weekly tracking of the work progress. ▪ Reporting the Monthly needs of the project (Manpower, Cars & Materials).

  • Ericsson
    • Sweden
    • Telecommunications
    • 700 & Above Employee
    • Site Supervisor & Project Coordinator
      • Jan 2009 - Jun 2012

      ▪ Tracking project progress, completing quality inspections and supervising Subcontractors and implementation process. ▪ Ensuring required efficiency and project deadlines are met, managing the allocation of resources and preparing daily reports. ▪ Provide technical assistance to senior Managers & Project Managers. ▪ Tracking project progress, completing quality inspections and supervising Subcontractors and implementation process. ▪ Ensuring required efficiency and project deadlines are met, managing the allocation of resources and preparing daily reports. ▪ Provide technical assistance to senior Managers & Project Managers.

  • ICT
    • Cairo Governorate, Egypt
    • Site Engineer & Technical Support
      • Jun 2005 - Dec 2008

      ▪ Responsible for Implementation, Testing, Integration & Acceptance of all Radio Base Stations and Mini Links (BTS/ML) for the GSM mobile Network projects. ▪ Support the Implementation teams and solving any technical issues with the Transmission & BTS teams. ▪ Ensure that all the work done according to company standards. ▪ Support the Implementation teams and solving and technical issues with the TRM & RBS teams. ▪ Preparing the Acceptance documents and making the Sites ready for acceptance. ▪ Planning Sites acceptance schedule with the Customer. ▪ Follow up the Installation Quality with QAD to monitor and correct Installation problems. Show less

Education

  • Alexandria University
    Bachelor's degree, Electrical, Electronics and Communications Engineering
    1997 - 2002
  • State University of New York College at Potsdam
    Computer Software Engineering
    2018 - 2019
  • El Abbassia Military Secondary School
    High School, Regular/General High School/Secondary Diploma Program
    1994 - 1997

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