Experience

Yours

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Senior Operations Associate - Customer Experience

  • Nov 2020 - Present

  A future-forward beauty brand revolutionising the industry with customers at the front and centre of product creation. - Initiated customer success strategies - retained an average of >90% CSAT - Conceived and managed customer success SOPs and policies to fruition - Built expert and dynamic knowledge of company products, services and database of product knowledge - Hired and spearheaded a team of 4-5 A future-forward beauty brand revolutionising the industry with customers at the front and centre of product creation. - Initiated customer success strategies - retained an average of >90% CSAT - Conceived and managed customer success SOPs and policies to fruition - Built expert and dynamic knowledge of company products, services and database of product knowledge - Hired and spearheaded a team of 4-5