Team Leader - Controls and Investigations

• Aug 2004 - Present

During my tenure at Zurich, I have performed the following roles: Team Leader - Controls and Investigations (May 2021 - current) Responsible for the management of administration team with responsibilities such as management of exception reports, investigations & escalations, specialised maintenance processing (Superannuation & Life Risk Products) Team Leader - Policy Support Team (October 2018 to April 2021) Responsible for the management of administration team with responsibilities such as management of exception reports, bulk payment files, document management, specialised maintenance processing & investment new business (Superannuation & Life Risk Products) Team Leader - Policy Services Specialists (May 2014 to October 2018) Responsible for the management of administration team with responsibilities such as superannuation benefit payments processing, superannuation death claims, management of exception reports, specialised maintenance processing, investigations and internal dispute resolution, (Superannuation & Life Risk Products) Team Leader - Client Response and Client Maintenance Teams (January 2010 to May 2014) Responsible for the management of 2 administration teams with responsibilities such as general maintenance processing and more specialised maintenance processing including internal dispute resolution (Superannuation & Life Risk Products) Client Response Administrator (January 2006 to January 2010) Responding & investigation of email and ad hoc written enquiries relating to superannuation and life risk products, including specialised maintenance processing Customer Service Representative (August 2004 to January 2006) Phone based enquiries relating to Superannuation and Life Risk products