RaeLani M.
Technology Specialist at IMESD - Intermountain Education Service District- Claim this Profile
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Japanese Elementary proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Google IT Support Certificate (2023-)
CourseraMay, 2023- Nov, 2024 -
Make Your Ideas Stick: Communication with Impact
UdemyFeb, 2022- Nov, 2024 -
Adult Learner Training
ed2goApr, 2021- Nov, 2024 -
Adult, Child and Baby First Aid/CPR/AED Online
American Red CrossApr, 2022- Nov, 2024 -
Understanding Dementia
Wicking Dementia Research & Education Centre
Experience
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IMESD - Intermountain Education Service District
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United States
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Education Management
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1 - 100 Employee
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Technology Specialist
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Oct 2022 - Present
Dell-certified hardware technician Assigns, monitors tickets, and manages requests with the HelpDesk system software Trouble-shoots computer, software, and telecom configuration on site, and over the phone, utilizing remote management tools as required Collaborates with IMESD Information Technology department staff to address requests for service and solve specific problems Isolate problems from symptoms, determine alternatives, recommend a solution, and effectively communicate these aspects to management, peers and users Assists with day-to-day maintenance and operations of server systems and supporting software Ensures monthly system backups, verification, and restoration of data Maintains a current knowledge of computers, servers, switches, wireless, access points, and other misc. equipment Ticketing: OTRS Software: Active Directory, Microsoft 365 Applications, MS 365 Enterprise, Adobe Enterprise, Bomgar, task scheduler, ExcaqVision, Lightspeed MDM, InformaCast Hardware: Dell, Chromebooks, Cisco, Epson interactive Projectors, UniFi access points Systems: WAN, LAN, WAP, VLAN, DHCP, DNS Operating Systems: ChromeOS, Windows Platforms: Google Workspace, Snipre-it.io, Clever, UniFi Show less
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Blue Mountain Action Council
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United States
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Civic and Social Organizations
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1 - 100 Employee
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SSVF Compliance Manager
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Aug 2021 - May 2022
•Supported the SSVF Program Director in the day-to-day operations; including data and outcomes reporting•Audited information and processed Temporary Financial Assistance as the case manager for 95 referrals from HUD-VASH;—73% success rate (obtained permanent housing)•Coordinated the payment of a total $424,000+ (7/16/2020 to 3/23/2022)—I was responsible for a credit card with a $20,000 monthly limit, this included tracking payments, creating Purchase Orders for each payment to be sent to the agency’s Fiscal office for review and reconciliation, and coordinating payments with vendors•Established and refined a quarterly and annual program analysis report, compiling data on expenses, services provided, and demographic analysis•Managed data quality, compliance, and program staff account management for the following databases;—HMIS – Clarity: Washington’s 9 counties. Service Point: Oregon’s 4 counties and Idaho’s 4 counties—CAP60 – BMAC’s internal web-based database—Microsoft Access: Internal Program Database—Excel: Multiple Excel sheets tracking participant due dates, rent payments, review dated, BMAC’s SSVF By-Name List, and SSVF staff training—Trained 6 colleagues on use of the Databases utilized by the program•Conduct case file reviews of all active and exited program participants to ensure accurate information collection, recording, staff authorization, and satisfactory compliance with regulations•Filtered and “cleaned” data, and reviewed computer reports, printouts, and performance indicators to locate and correct gaps in compliance•Aided in decreasing CARF International applicable corrective actions by 59% from the previous year—Through just the development and implementation of the quarterly and annual data analysis report, 2 sections of the CARF audit that had previously netted 10 corrective actions came back with 0 corrective actions—This assisted in elevating the BMAC’s SSVF program from a One-Year Accreditation to a Three-Year Accreditation Show less
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SSVF Program Support Specialist
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Jul 2020 - Jul 2021
• Completed data entry of program participant information into the Homeless Management Information System (HMIS), performed monthly uploads for program management, and assisted program director with report and policy writing for CARF and yearly SSVF audits• Liaison for the VA's HUD-VASH referrals to SSVF—This entails screening referral packets, requesting corrections to the packets, completing intake, collecting weekly updates, managing temporary financial assistance requested for approved referrals, processing payment to vendors and purchasing of client kits, and completing participant exits• Collected data and create visual data representation for annual reporting• Worked on specific program directives which may include moving the program toward reaching functional zero and the maintenance of the BMAC CARF certification. • Assisted the Program Director in preparing for monitoring visits, updating policy and procedures, and forms maintenance Show less
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Central Washington University
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Higher Education
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700 & Above Employee
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English Teaching Assistant
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Oct 2019 - Dec 2019
• Organized lesson plans and activities for four book clubs a week with grade 7, 8, and 9 students • Independently planned and taught text comprehension and vocabulary to 8th grade students • Managed classroom behaviors and developed activities to enrich learning opportunities • Organized lesson plans and activities for four book clubs a week with grade 7, 8, and 9 students • Independently planned and taught text comprehension and vocabulary to 8th grade students • Managed classroom behaviors and developed activities to enrich learning opportunities
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Under The Maple Tree Preschool
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Richland/Kennewick/Pasco, Washington Area
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Co Teacher
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Jun 2018 - Aug 2018
• Assisted lead teacher in daily schedule and student movement from one activity or subject to the next • Supervised students during activities and free play while engaging students in interactive conversation • Facilitated active learning through activities and diverse conversation • Assisted lead teacher in daily schedule and student movement from one activity or subject to the next • Supervised students during activities and free play while engaging students in interactive conversation • Facilitated active learning through activities and diverse conversation
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Under The Maple Tree Preschool
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Richland/Kennewick/Pasco, Washington Area
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Co Teacher
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Aug 2017 - Sep 2017
• Assisted lead teacher in daily schedule and student movement from one activity or subject to the next • Supervised students during activities and free play while engaging students in interactive conversation • Facilitated active learning through activities and diverse conversation • Assisted lead teacher in daily schedule and student movement from one activity or subject to the next • Supervised students during activities and free play while engaging students in interactive conversation • Facilitated active learning through activities and diverse conversation
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Grain Growers Limited
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Australia
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Farming
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1 - 100 Employee
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Elevator Operator
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Jul 2017 - Aug 2017
• Operated the distributor to separate grain type and managed settings in control room • Maintained equipment functions and routinely clean and organize elevator • Operated the distributor to separate grain type and managed settings in control room • Maintained equipment functions and routinely clean and organize elevator
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Central Washington University
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Higher Education
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700 & Above Employee
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International Peer Advisor
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Feb 2017 - Jul 2017
• Facilitated interactions between students and Americans on and off campus • Organized activities for both AUAP and CWU students and plan weekly group meetings • Assisted students in the residence halls with roommate conflicts and involvement in the community • Facilitated interactions between students and Americans on and off campus • Organized activities for both AUAP and CWU students and plan weekly group meetings • Assisted students in the residence halls with roommate conflicts and involvement in the community
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Walla Walla Community College
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United States
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Higher Education
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200 - 300 Employee
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English Tutor
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Apr 2016 - Jul 2016
• Tutored subject areas in Writing, Spanish, and Criminal Justice • Assessed student needs and ability before advising and information breakdown • Tutored subject areas in Writing, Spanish, and Criminal Justice • Assessed student needs and ability before advising and information breakdown
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Kids' Place
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Richland/Kennewick/Pasco, Washington Area
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Co Teacher
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Aug 2012 - Aug 2014
• Assisted teacher in all aspects of Early Childhood Education • Prepared nutrient appropriate meals with respect to dietary needs • Assisted teacher in all aspects of Early Childhood Education • Prepared nutrient appropriate meals with respect to dietary needs
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Education
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2016 - 2020
Central Washington University
Bachelor of Arts - BA, Educational, Instructional, and Curriculum Supervision -
2016 - 2020
Central Washington University
Bachelor of Arts - BA, Japanese Studies -
2018 - 2019
Takushoku University
Japanese Studies -
2014 - 2016
Walla Walla Community College
Associate of Arts - AA, General Studies -
2013 - 2016
WALLA WALLA HIGH SCHOOL
High School Diploma, 3.94 GPA
Community
