Experience

Cowtown Express Inc

• Chief Operating Officer | Safety Director

  • 2019 - Present

  This year I transitioned to a full-time employee as the Chief Operating Officer and Safety Director at Cowtown Express Inc. In this position, I supervise daily operations to ensure our company goals and strategies -- safety, increased profitability, maximum productivity and employee engagement and retention -- are aligned and executed well. This year I transitioned to a full-time employee as the Chief Operating Officer and Safety Director at Cowtown Express Inc. In this position, I supervise daily operations to ensure our company goals and strategies -- safety, increased profitability, maximum productivity and employee engagement and retention -- are aligned and executed well.



PhysAssist Scribes, Inc

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• VP of Training

  • Mar 2014 - Feb 2019

  As VP of Training, I have held a highly collaborative role where I’ve built cross-functional relationships with departmental heads and management across the business. I’ve analyzed training issues with key stakeholders in order to address improve overall operational KPIs. • Provided strategic leadership of short- and long-term goals to implement positive change. • Continually improved the scribe training process and curriculum which led to annual savings of $1M when we transitioned from classroom training to a blended learning approach. • Created customer survey strategy and evaluated provider feedback to identify training topics for ongoing education in order to ensure superior scribe programs. • Managed $10M annual budget which included software, personnel, travel, executive training and training of 4000 scribes each year. • Identified operations inefficiencies of key job roles and created key performance indicator metrics. This resulted in an organizational restructure that increased workload capacities and decreased headcount. • Evaluated multiple learning management systems. Key decision maker on system selection. Project lead for LMS implementation and integration with legacy systems. • Collaborated with industry leaders through needs analyses to determine the final skills needed to be a professional scribe. Developed 110+ hours of e-learning and self-paced learning content.

• Director of Operations - Training

  • 2011 - 2014

  • Developed the IAMSCRIBE University training process and curriculum. • Provided hands on training as well as management of 15 instructors across the country. • Monitored, evaluated and educated 1000+ floor trainers in hospitals nationwide.• Created quality assurance program for employees in the field including to comply with The Joint Commission and CMS guidelines.

• Operations Manager - Clinic Division

  • 2010 - 2011

  As the operations manager, I was responsible for identifying the needs of our clients to improve patient flow and satisfaction. I managed 30 scribes personnel in 15 outpatient facilities across Dallas-Fort Worth. Tasks included: hiring, training, scheduling and processing terminations when necessary.