Rae Chong

Administrative & Assistant Property Manager at Knight Frank Wagga Wagga
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Contact Information
Location
East Wagga Wagga, New South Wales, Australia, AU
Languages
  • English Professional working proficiency
  • Chinese (Simplified) Native or bilingual proficiency
  • Malay Limited working proficiency
  • Cantonese Professional working proficiency
  • Hakka Limited working proficiency

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Credentials

  • 2019 STR Asia Pacific Student Market Competition
    STR
    May, 2019
    - Sep, 2024
  • RSA NSW
    Service NSW
    Sep, 2021
    - Sep, 2024
  • Certification in Advanced Hospitality and Tourism Analytics (CAHTA)
    STR
    Jun, 2020
    - Sep, 2024
  • RSA Victoria
    Victorian Commission for Gambling and Liquor Regulation
    Aug, 2016
    - Sep, 2024
  • Certification in Hotel Industry Analytics (CHIA)
    AHLEI - American Hotel & Lodging Educational Institute
    May, 2019
    - Sep, 2024

Experience

    • Australia
    • Real Estate
    • 1 - 100 Employee
    • Administrative & Assistant Property Manager
      • Nov 2022 - Present

    • Function Coordinator / Head Waiter
      • Oct 2021 - Present

      - Preparing quotations and invoice to clients - Organising corporate and social events according to client’s requirement. - Supervising the team through the day, managing a team of 5 to 7 per shift. - Responsible for staff training, ensuring the quality of service is consistent. - Building rapport with customers, potentially to exceed service beyond expectations. - Preparing quotations and invoice to clients - Organising corporate and social events according to client’s requirement. - Supervising the team through the day, managing a team of 5 to 7 per shift. - Responsible for staff training, ensuring the quality of service is consistent. - Building rapport with customers, potentially to exceed service beyond expectations.

    • Australia
    • Leasing Real Estate
    • 1 - 100 Employee
    • Assistant Property Manager
      • Apr 2022 - Nov 2022

      - Managing all maintenance tasks of the company's portfolio - First point of contact to assist tenant with urgent or general maintenance request. - Liaise with trades, tenants and property owners on all maintenance work. - Gain trade knowledge of plumbing, electricals, plastering, and general handyman task. - Understanding of residential construction requirement - Managing all maintenance tasks of the company's portfolio - First point of contact to assist tenant with urgent or general maintenance request. - Liaise with trades, tenants and property owners on all maintenance work. - Gain trade knowledge of plumbing, electricals, plastering, and general handyman task. - Understanding of residential construction requirement

    • Food and Beverage Manager
      • Feb 2021 - Sep 2021

      -Plan, train and oversee and manage team members. -Assisting chefs and owners in planning and creating new menus, providing different offerings through seasons. -Ensuring smooth operations and communications flow through the bar and restaurant. -Adhering F&B regulations and standards as per local government. -Communicate and build strong relationships with suppliers and customers. -Plan, train and oversee and manage team members. -Assisting chefs and owners in planning and creating new menus, providing different offerings through seasons. -Ensuring smooth operations and communications flow through the bar and restaurant. -Adhering F&B regulations and standards as per local government. -Communicate and build strong relationships with suppliers and customers.

    • Hospitality
    • 700 & Above Employee
    • Bell Desk Attendant
      • Sep 2019 - Feb 2021

      - Critical role to give welcoming impression to all guests, making sure the beginning and the end of the guest experience is smooth.- Responsible with the driveway traffic management, ensuring smooth service flow and responsible to take care of all guest vehicles.- Entrusted to cover the Bell Captain role, managing a team of two to five attendants per shift.- Assisting guest enquiries, resolving complaints, supporting duty manager..- Supervising the team through the day, managing a team of 5 to 7 per shift.- Providing multilingual services in written email, direct communications or over-the-phone.

    • Food And Beverage Attendant
      • Apr 2018 - Sep 2019

      Room service attendant.Main duties:- ensuring F&B items are delivered accordingly to standards.- involve in staff training.- able to pick up shift leader position and to manage the shift and team members. - permanent overnight room service attendant, able to service the busy night alone.

    • Singapore
    • Hospitality
    • 700 & Above Employee
    • Food And Beverage Attendant
      • Jul 2017 - May 2018

      (Property rebranded from Hilton) Mainly working with IRD. Involve in food preparation when doing overnight shift. Assisting on new staff training. (Property rebranded from Hilton) Mainly working with IRD. Involve in food preparation when doing overnight shift. Assisting on new staff training.

    • United States
    • Hospitality
    • 700 & Above Employee
    • Food And Beverage Attendant
      • Mar 2017 - Jul 2017

      Involve in different F&B area such as Breakfast, Events, IRD and cafe.

    • Engineering Intern
      • Apr 2017 - Apr 2017

      Exposed with the Engineering team as a work experience student.Understanding the infrastructure and engineering knowledge of the property.

Education

  • William Angliss Institute
    Bachelor of Resort and Hotel Management, Hospitality Management
    2017 - 2020
  • William Angliss Institute
    Diploma of Hospitality Management, Hospitality Management
    2016 - 2017

Community

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