Rae Chong
Administrative & Assistant Property Manager at Knight Frank Wagga Wagga- Claim this Profile
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English Professional working proficiency
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Chinese (Simplified) Native or bilingual proficiency
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Malay Limited working proficiency
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Cantonese Professional working proficiency
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Hakka Limited working proficiency
Topline Score
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Credentials
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2019 STR Asia Pacific Student Market Competition
STRMay, 2019- Sep, 2024 -
RSA NSW
Service NSWSep, 2021- Sep, 2024 -
Certification in Advanced Hospitality and Tourism Analytics (CAHTA)
STRJun, 2020- Sep, 2024 -
RSA Victoria
Victorian Commission for Gambling and Liquor RegulationAug, 2016- Sep, 2024 -
Certification in Hotel Industry Analytics (CHIA)
AHLEI - American Hotel & Lodging Educational InstituteMay, 2019- Sep, 2024
Experience
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Knight Frank Wagga Wagga
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Australia
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Real Estate
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1 - 100 Employee
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Administrative & Assistant Property Manager
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Nov 2022 - Present
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Function Coordinator / Head Waiter
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Oct 2021 - Present
- Preparing quotations and invoice to clients - Organising corporate and social events according to client’s requirement. - Supervising the team through the day, managing a team of 5 to 7 per shift. - Responsible for staff training, ensuring the quality of service is consistent. - Building rapport with customers, potentially to exceed service beyond expectations. - Preparing quotations and invoice to clients - Organising corporate and social events according to client’s requirement. - Supervising the team through the day, managing a team of 5 to 7 per shift. - Responsible for staff training, ensuring the quality of service is consistent. - Building rapport with customers, potentially to exceed service beyond expectations.
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H+D Real Estate
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Australia
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Leasing Real Estate
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1 - 100 Employee
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Assistant Property Manager
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Apr 2022 - Nov 2022
- Managing all maintenance tasks of the company's portfolio - First point of contact to assist tenant with urgent or general maintenance request. - Liaise with trades, tenants and property owners on all maintenance work. - Gain trade knowledge of plumbing, electricals, plastering, and general handyman task. - Understanding of residential construction requirement - Managing all maintenance tasks of the company's portfolio - First point of contact to assist tenant with urgent or general maintenance request. - Liaise with trades, tenants and property owners on all maintenance work. - Gain trade knowledge of plumbing, electricals, plastering, and general handyman task. - Understanding of residential construction requirement
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Food and Beverage Manager
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Feb 2021 - Sep 2021
-Plan, train and oversee and manage team members. -Assisting chefs and owners in planning and creating new menus, providing different offerings through seasons. -Ensuring smooth operations and communications flow through the bar and restaurant. -Adhering F&B regulations and standards as per local government. -Communicate and build strong relationships with suppliers and customers. -Plan, train and oversee and manage team members. -Assisting chefs and owners in planning and creating new menus, providing different offerings through seasons. -Ensuring smooth operations and communications flow through the bar and restaurant. -Adhering F&B regulations and standards as per local government. -Communicate and build strong relationships with suppliers and customers.
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Park Hyatt
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Hospitality
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700 & Above Employee
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Bell Desk Attendant
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Sep 2019 - Feb 2021
- Critical role to give welcoming impression to all guests, making sure the beginning and the end of the guest experience is smooth.- Responsible with the driveway traffic management, ensuring smooth service flow and responsible to take care of all guest vehicles.- Entrusted to cover the Bell Captain role, managing a team of two to five attendants per shift.- Assisting guest enquiries, resolving complaints, supporting duty manager..- Supervising the team through the day, managing a team of 5 to 7 per shift.- Providing multilingual services in written email, direct communications or over-the-phone.
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Food And Beverage Attendant
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Apr 2018 - Sep 2019
Room service attendant.Main duties:- ensuring F&B items are delivered accordingly to standards.- involve in staff training.- able to pick up shift leader position and to manage the shift and team members. - permanent overnight room service attendant, able to service the busy night alone.
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Pan Pacific Hotels Group
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Singapore
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Hospitality
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700 & Above Employee
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Food And Beverage Attendant
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Jul 2017 - May 2018
(Property rebranded from Hilton) Mainly working with IRD. Involve in food preparation when doing overnight shift. Assisting on new staff training. (Property rebranded from Hilton) Mainly working with IRD. Involve in food preparation when doing overnight shift. Assisting on new staff training.
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Hilton
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United States
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Hospitality
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700 & Above Employee
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Food And Beverage Attendant
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Mar 2017 - Jul 2017
Involve in different F&B area such as Breakfast, Events, IRD and cafe.
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Engineering Intern
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Apr 2017 - Apr 2017
Exposed with the Engineering team as a work experience student.Understanding the infrastructure and engineering knowledge of the property.
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Education
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William Angliss Institute
Bachelor of Resort and Hotel Management, Hospitality Management -
William Angliss Institute
Diploma of Hospitality Management, Hospitality Management