Experience

Visio Lending

• United States
• Financial Services
• 1 - 100 Employee

• Operations Support Manager

  • Aug 2021 - Present

  Austin, Texas, United States

• Operations Assistant Manager

  • Jan 2021 - Aug 2021

  Austin, Texas, United States

• Operations Support Specialist

  • Nov 2020 - Jan 2021

  Austin, Texas, United States



Trades of Hope

• United States
• Retail
• 1 - 100 Employee

• Compassionate Entrepreneur

  • Nov 2019 - May 2020

  Austin, Texas Area



Abrigo

• United States
• Financial Services
• 400 - 500 Employee

• Instructional Designer

  • Jun 2019 - Nov 2019

  Austin, Texas Area



LegalZoom

• United States
• Legal Services
• 700 & Above Employee

• Instructional Designer

  • Oct 2011 - May 2019

  Austin, Texas Area Instructional Designer (09/14-Present) -Develop self-paced and instructor-led curriculum using adult learning theory -Recommend, develop and implement tools, materials and methods to enhance and simplify knowledge transfer -Create and maintain SLA's between training department, Sales and Customer Care -Collaborate with leadership and subject matter experts company wide to conduct needs analysis -Create storyboards, scripts, activities and knowledge articles that communicate… Show more Instructional Designer (09/14-Present) -Develop self-paced and instructor-led curriculum using adult learning theory -Recommend, develop and implement tools, materials and methods to enhance and simplify knowledge transfer -Create and maintain SLA's between training department, Sales and Customer Care -Collaborate with leadership and subject matter experts company wide to conduct needs analysis -Create storyboards, scripts, activities and knowledge articles that communicate curriculum design -Design effective assessments to assist with evaluating and updating curriculum -Adapt to fast-paced, ever changing demands -Leverage project management, business analyst, instructional design and customer support competencies as needed to ensure each training project’s success Instructor (12/12-Present) -Facilitate training classes on all LegalZoom products, services and systems across departments -Routinely monitor and document individuals: -Performance gaps, -Behavioral elements, and -Product and process knowledge -Maintain: -Training records, -Training schedules, and Calendar ad hoc training programs/sessions -Coordinate facilities and logistics for New Hire and Continuous Education training classes Inbound/Outbound Sales Specialist (11/11-12/12) -Based on company objectives and department goals, worked to achieve success through strategic introduction on benefits and services, capitalizing on the needs of my customers. -Pioneered new initiative to sell legal plan services to LegalZoom strategic partners -Chosen to be part of Salesforce development group to customize a solution for the Sales department -Winner’s Circle August 2012- Most legal plan sales -Provided customer support and up sold legal plans to customers in high volume inbound call center -Educated customers wanting to cancel service to ensure continuation of subscription services Show less



Realtor

• Real Estate
• 700 & Above Employee

• REALTOR/Leasing Consultant

  • Jun 2005 - Oct 2011

  Austin, Texas Area Apartment Specialists Leasing Specialist/REALTOR -Consistently billed over $5,000 a month in revenue for a 12 month period -Represented potential renters to ensure a smooth transaction from start to finish -Developed personal marketing plan to acquire ongoing new business -Designed and maintained online advertisements to acquire new clients for company JB Goodwin Relocation Consultant/REALTOR -Assigned over 200 incoming and outgoing leads a month for three real estate… Show more Apartment Specialists Leasing Specialist/REALTOR -Consistently billed over $5,000 a month in revenue for a 12 month period -Represented potential renters to ensure a smooth transaction from start to finish -Developed personal marketing plan to acquire ongoing new business -Designed and maintained online advertisements to acquire new clients for company JB Goodwin Relocation Consultant/REALTOR -Assigned over 200 incoming and outgoing leads a month for three real estate offices -Presented ongoing new agent training to ensure understanding of Relocation Department benefits -Built and maintained relationships with agents, referral network coordinators and clients on a daily basis GMAC Real Estate/REALTOR -Represented and negotiated on behalf of buyers and sellers to ensure smooth transactions -Developed personal marketing plan to acquire ongoing new business -Consistently closed 2-4 transactions per month in 17 month period Show less



NI (National Instruments)

• United States
• Electrical Equipment Manufacturing
• 700 & Above Employee

• Seminar Coordinator

  • Oct 2002 - Apr 2005

  Austin, Texas Area Seminar and Territory Coordinator -Responsible for supporting five corporate campaign initiatives by planning and executing large scale corporate seminars -Built relationships with agents, executives and venues countrywide to execute national events -Prepared, analyzed and presented quarterly reports on all seminar activity -Supported up to 22 Field Sales Engineers in one of the largest territories planning and executing over 500 seminars in 2003 -Worked with a Regional… Show more Seminar and Territory Coordinator -Responsible for supporting five corporate campaign initiatives by planning and executing large scale corporate seminars -Built relationships with agents, executives and venues countrywide to execute national events -Prepared, analyzed and presented quarterly reports on all seminar activity -Supported up to 22 Field Sales Engineers in one of the largest territories planning and executing over 500 seminars in 2003 -Worked with a Regional team to identify event schedules that align with business goals -Responsible for staying within budget for ongoing seminars and internal events Show less