Experience

AMETEK FMH Aerospace

• United States
• Aviation and Aerospace Component Manufacturing
• 1 - 100 Employee

• Customer Support Specialist

  • Apr 2023 - Present



Arrowhead Products

• United States
• Aviation & Aerospace
• 200 - 300 Employee

• Program Lead

  • Oct 2022 - Apr 2023

• Customer Service Representative

  • Sep 2019 - Apr 2023



MEGGITT-OC

• Irvine, Ca

• Customer Account Representative I

  • Jul 2014 - Sep 2019

  • Receive and coordinates response to customer requests for information and inquiries regarding existing and new products and services. • Responsible for verbal and written requests for Quotation (RFQ) from customers and sales force. • Make recommendations from data sheets as to Standard Product selection to customer, based on stated needs or requirements of measurement, acceleration, amplification, vibration, and range measurement. • Receives and returns request by either phone, or written communication • Form and submit quotations and contractual offers to customers for price listed products up to authorized amount. • Receive and review customer purchase orders, (verbal and written) and determines their acceptability. • Enter acceptable customer order requirements for products and services into data base. (SAP) • Resolve post sales issues with customer. • Review product applications and/or requirements with customer and recommends products or trade-offs using applicable data sheet information or recommendations from the Marketing Manager. • Provide training for new employees as directed • Focal point of contact for providing new employees guidance for day-to-day order entry questions or issues. • Provide vacation coverage for other Account Reps as directed • Excel in providing assistance in department sales to meet company objectives. • Manage and maintain all aspects of military repairs, reporting, (CAV) and shipping requirements. • Review of DLA/NAVSUP Military contract orders and DFAR requirements. Show less



JTECH a Conesys company

• inside sales/export compliance

  • May 2008 - Apr 2014

  All areas of Customer Quote follow up and account management of key customers. Ongoing contact for outstanding bids and buys with the intent to turn into orders. Export compliance was a daily review of new products for HTS codes and product classification. View of compliance of new customer, locations, checking new customer/companies on the Debarred listing. Clearance to submit DDTC licensing thur DDTC websites and weekly processing of AES filings for exports. All areas of Customer Quote follow up and account management of key customers. Ongoing contact for outstanding bids and buys with the intent to turn into orders. Export compliance was a daily review of new products for HTS codes and product classification. View of compliance of new customer, locations, checking new customer/companies on the Debarred listing. Clearance to submit DDTC licensing thur DDTC websites and weekly processing of AES filings for exports.



Sabritec

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Customer Service Manager

  • Nov 2006 - May 2008

  Managing a Customer Service team of 4. Involved in contracts review and key customer accounts. Review of contracts with DFAR requirements. Customer focus. Daily operations team building. Managing a Customer Service team of 4. Involved in contracts review and key customer accounts. Review of contracts with DFAR requirements. Customer focus. Daily operations team building.



Kato Spring of California, Inc.

• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Customer Service Manager/Insides sales Op

  • Feb 2000 - Nov 2006

  Managing inside customer service team as well as key customers. Monthly sales objectives. Building sales thru customer focus and personal contact as well as follow up to pending bids and contracts. Managing inside customer service team as well as key customers. Monthly sales objectives. Building sales thru customer focus and personal contact as well as follow up to pending bids and contracts.