Experience

George Street Photo & Video

• United States
• Photography
• 1 - 100 Employee

• Director of Client Services

  • Nov 2015 - Nov 2017

  Restructured entire client coordination team to be regionally specific in order to create a more personalized and positive customer experience Developed and managed the budget for the customer service department ensuring cost effective operations while delivering high quality service. Collaborated with the executive team to address client feedback and find resolutions and solutions that are mutually beneficial to the client and the company.

• Client Communications Manager

  • Dec 2012 - Nov 2015

  Train, coach, and develop team of customer service professionals by developing SMART action plans to foster improvement. Handled escalated customer situations using my years of customer service situations to create positive experiences



Victoria’s Secret & Co.

• United States
• Retail
• 200 - 300 Employee

• Victoria's Secret, Product Manager

  • Jan 2007 - Dec 2012

  Managed the inventory process by conducting audits to examine profit and loss Promoted 3 times for performance Managed sales support team for brand delivery and customer experience Analyze sales reports and create a comprehensive strategy which is presented back to management Support entire management team to achieve target hiring goals by leading the on boarding and training process Launched the entire PINK collection at the store which led to a 13.7% incremental volume… Show more Managed the inventory process by conducting audits to examine profit and loss Promoted 3 times for performance Managed sales support team for brand delivery and customer experience Analyze sales reports and create a comprehensive strategy which is presented back to management Support entire management team to achieve target hiring goals by leading the on boarding and training process Launched the entire PINK collection at the store which led to a 13.7% incremental volume growth Handle customer relation issues, both via phone and in store Led the rollout of new product launches into multiple stores through visual display and training staff on product Responsible for ordering all supplies needed each month and ensuring store did not exceed designated budget Partner with store management team weekly on the execution of paperwork audits, purging, daily checklists, and planning calendars. Helped in exceeding store's sales results on a daily basis through both personal customer service, and coaching direct reports based on behaviors observed Developed a SMART action plan for each direct report and helped in areas of improvement Utilize effective multi-tasking skills to observe and to ensure entire store, both brand delivery team and sales team, are striving to improve the customer

• Sales Lead

  • Oct 2005 - Jun 2007



Missouri State University

• United States
• Higher Education
• 700 & Above Employee

• Teacher's Assistant

  • 2002 - 2004

  Conducted various operational tasks to support professor in delivering an effective learning environment: grading papers, preparing documents and presentations for lectures, delivering lectures in the absence of professor, and planning extracurricular activities