Project Manager

• Feb 2021 - Present

Transition Project Manager

• Oct 2014 - Jan 2021

Managing the activation projects of new Airports and Airlines IT Operational Support Model; through utilizing recourses required to deploy newly delivered IT Services into operational support environment.· Lead teams of specialized Architects, SMEs, Operation Managers to deliver transition projects across different time zones.· Manage the data collection process and maintain data integrity and validity.· Manage, deliver, and document the modification of services as per agreed scope.· Manage the Change Management cycle throughout the project.· Manage the projects quality control checks and testing scenarios.· Manage the sign-off cycle of the Solution Documents.· Manage the deployment and transition of introduced products internally to the operations team.· Manage vendors and SLA adherence levels as per contractual agreements.· Deliver training on the Change Management tool.Achievements:· Delivered over 100 projects across different continents.· Subject Mater Expert for Government Solutions Line.· Responsible for managing the delivery of complex projects.· Established the new transition team in India and delivered required training sessions.

SENIOR ANALYST

• Jul 2012 - Oct 2014

Senior Analyst Service Transition; SITA• Attend & share all documentations related to transition projects (TIR APPROVAL, IMPLEMENTATION MAPPING…ETC)• Responsible for gap analysis of projects if needed• Excellent knowledge of the different tools used (TT, BO Referential, P2P, Agora, Asset Track, and NGOSS)• Approving & signing off final CSSRD.• Responsible for data loading on CMDB.• Providing training of Field Engineers on CMDB Tool.• Works as one of the main stakeholders in transition projects.• Handle all required tests before going live of transition projects.• Responsible for data integrity and data collection process.

Executive Admin Assistant

• Jul 2009 - Jul 2012

Personal Assistant: •Acting as the company SPOC with local providers (Mobile Companies, Hotels, Travel Agencies, etc…); maintaining business relationships and setting corporate deals and SLAs. •Provide administrative and personal support to directors, . •Coordinates all aspects of the travel function, such as (visa, invitation letters & Tickets), researches options to maintain an economical efficient travel program •Arrange preparatory meetings for events and conferences. •Coordinate catered events for customer visits & staff events. •Track prospective contacts, seminar attendees & expense tracking. •Forecast administration department needs; and setup standard of procedures. •Acting as the finance SPOC for internal departments, and external providers. •Processing all formal letters, memos, agendas, presentations and reports required by all departments. •Setup and maintain filing system. •Performing day-to-day administrative tasks which include maintaining systems files and processing paperwork. HR Personnel: •Provide administration support to the regional HR services team. •Act as the initial point of contact; for new employees for the preparation of documents, and for current employees for queries and advises on established polices and benefits. •Maintain up-to-date employee records, and process resignation in line with internal procedures. •Deal with the local labor office and social insurance authorities. Purchasing: •Requisitioner role is to physically make the data entry for all requisitions into the P2P system. •Responsible for ensuring that all goods or services received are receipted within the P2P system for their corresponding requisitions. •Maintain records of goods ordered and received. •Prepare and process requisitions and POs for supplies and equipment. •Implement purchasing and contract management instructions, policies, and procedures.

Head of Sundries Department, Baghdad Branch

• Sep 2005 - Jul 2009

• Individual post reporting directly to the Headquarters. • Manage all internal transfers across other branches in Egypt. • Manage all external transfers to banks overseas. • Issue certified checks and bank drafts. • Issue all certified checks. • Revising all settlement files.