Experience

AlGhanim Agriculture Group - AGA
• Egypt
• Farming
• 1 - 100 Employee
• Admin and HR Assistant

  • Mar 2023 - Present


Upwork

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Freelance Graphic Designer

  • Feb 2018 - Present

• Admin Support Freelancer

  • Aug 2016 - Present


Self-Employed
• Real Estate
• 1 - 100 Employee
• Freelance Graphic Designer

  • Jan 2017 - Present

Holman Alfafeed International
• Executive Administrative Assistant and Import Coordinator

  • Aug 2021 - Nov 2022

InterContinental Hotels Group (IHG®)
• India
• Retail
• 1 - 100 Employee
• Reservations Sales Agent

  • Feb 2019 - Dec 2019

Concorde Hotels & Resorts
• Hospitality
• 200 - 300 Employee
• Guest Relations

  • Apr 2015 - Jun 2016


Baron Hotels and Resorts Egypt

• Guest Relations

  • Oct 2013 - Mar 2015

  - Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity- Attends to guest's complaints, inquiries and requests, referees problems to the Manager if he unable to assist- Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read e-mail, messages, and how to interpret availability sources within the reservation systems- Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times- Sound pleased to handle the call and take care to speak with a pleasant tone of voice.- Dealing with bookings by phone, e-mail, fax or face-to-face. - Choosing rooms and handing out keys.- Cooperates, coordinates and communicates with other hotel departments as required for matters leading to or affecting the guest satisfaction.- Ensures that VIPs' receive special recognition and service as per standards.- Informs other operating departments, notably Housekeeping and Food & Beverage on matters of concern to them and leading to increasing guest satisfaction.- Inspects daily arrivals rooms plus the VIP rooms and their amenities.- Make the check in and out - Listen to the guest's complaint and solve it - Check any complaint and make the guest satisfied- Should know rates for all rooms and services offered by the hotel.- Supply the reports to the house keeping or the management.- Have sound knowledge of room types and locations within the hotel as they are doing services such as show room as per guest’s request. - Always use the correct telephone etiquette- Ensure that a good relationship is kept with all other departments.- Ensure long stay guest receive regular gifts- Provide courtesy calls to all new arrivals to ensure guest satisfaction- Reservation for the A La-Carts Restaurant, Main Restaurant in Occasion “New Year Party, Ramadan.” Show less

• General Manager Office Manager

  • Jan 2014 - Jan 2014

  - Maintain office files.- Maintain and organizing the archiving system.- Answer phones and direct the calls and respond to inquiry.- Prepare documents and reports on the computer.- Take and distribute the minutes at meetings.- Maintain confidential records and files.


El-Sharkia Company for Hotels & Touristic Establishments
• Office Manager-Chairman Office Baron Hotels

  • Jan 2015 - Jan 2015

Laxpedia Travel
• Reservations Agent and Graphic Designer

  • Aug 2012 - Jul 2013

Fatmah El-Zahraa School
• French Teacher Trainee

  • Sep 2010 - Jun 2012

Merret International Co
• Sales Trainee

  • Mar 2005 - Jul 2005