Experience

Go Travel

• Romania
• Travel Arrangements
• 1 - 100 Employee

• Contracting Manager

  • Jan 2022 - Present



Fundatia pentru Sanatate Orhideea Spa

• Romania
• Wellness and Fitness Services
• 1 - 100 Employee

• Operations Manager

  • Jun 2019 - Aug 2021



Suter Palace Heritage Boutique Hotel

• Romania
• Hospitality
• 1 - 100 Employee

• Director Of Rooms & Chief Concierge

  • Aug 2018 - Jun 2019



Prahova Plaza Hotel

• Ploiesti

• Room Division Manager

  • Jun 2017 - May 2018



Clefs d'or Romania

• Bucharest, Romania

• Vice President

  • Jan 2010 - Sep 2017



Stejarii Country Club

• Romania
• Wellness and Fitness Services
• 1 - 100 Employee

• Assistant Operations Manager

  • Aug 2016 - Apr 2017

• Chief Concierge

  • Oct 2013 - Jul 2016

  Ensure that front office staff is available at all the times for customer assistance. Provide outstanding services and ensure guest satisfaction. Provide direction and guidance to front office staff to meet club goals. Manage special requests for customers including restaurant reservations, limousine services and car rentals. Address guest inquiries and concerns in a timely and professional manner. Escalate unresolved guest issues to Director for immediate resolution Monitor and manage expenses within allotted budget. Show less



RIN AIRPORT

• OTOPENI

• Chief Concierge & Guest Relations Manager

  • Dec 2012 - Aug 2013

  Ensure that guest check-in and check-out services are done promptly and courteously. Ensure that front office staff is available at all the times for customer assistance. Provide outstanding services and ensure guest satisfaction. Provide direction and guidance to front office staff to meet hotel goals. Manage special requests for customers including restaurant reservations, limousine services and car rentals. Address guest inquiries and concerns in a timely and professional manner. Escalate unresolved guest issues to Director for immediate resolution Monitor and manage expenses within allotted budget. Welcome and escort VIP guests and special guests from driveway to assigned rooms. Show less



Hotel INTERNATIONAL Bucharest

• Hospitality
• 1 - 100 Employee

• Sales & Marketing Executive

  • Jan 2012 - Aug 2012

  Execute sales plan Acquire new local/regional accounts Create extensive database of (potential) clients Investigate alternative markets for the different hotels in different seasons and make an adequate plan Account management regarding existing clients with the aim to extend business and create future partnership based on account plans Be up to date with relevant market developments Advise Hotels and management on developments and opportunities within the market place Execute regular competition analysis regarding the target market Attend several Business Networking Events Report activities and results on a monthly basis through the weekly sales report Promote all INTERNATIONAL value drivers. Develop and execute sales activities such as Sales Missions, Client events and Trader Fairs Show less



Radisson BLU

• Bucharest, Romania

• Guest Relations Supervisor & Chief Concierge

  • Mar 2008 - Dec 2011

  Ensure that guest check-in and check-out services are done promptly and courteously. Ensure that front office staff is available at all the times for customer assistance. Provide outstanding services and ensure guest satisfaction. Provide direction and guidance to front office staff to meet hotel goals. Manage special requests for customers including restaurant reservations, limousine services and car rentals. Address guest inquiries and concerns in a timely and professional manner. Escalate unresolved guest issues to Director for immediate resolution Monitor and manage expenses within allotted budget. Welcome and escort VIP guests and special guests from driveway to assigned rooms. Show less



JW MARRIOTT

• Bucharest, Romania

• Concierge

  • Jun 2006 - Feb 2008

  Develops a strong knowledge of the hotel's facilities and services and of the surrounding community. Provides guests with information about attractions, facilities, services, and activities in or outside the property. Makes guest reservations for air or other forms of transportation when requested. Obtains necessary itinerary tickets. Makes guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities. Arranges secretarial and other office services. Coordinates guest requests for special services or equipment with the appropriate department. Show less