DevOps Engineer

• Nov 2021 - Present

Enterprise Application Consultant

• May 2020 - Oct 2021

▪ Administration of Linux HPC systems.▪ Software installation, configuration optimization and maintenance in operational conditions of several thousand compute nodes.▪ Preparation and execution of software maintenance operations.▪ Development of automation procedures.▪ Analysis, diagnostics and resolution of production incidents.▪ Problem Management root cause analysis and Change Management deployments.▪ Assessment, resolution and/or escalation to internal support structures or partners for customer inquiries in order to meet the constraints (KPIs) and improve production services.▪ Creation and follow-up of technical escalation files with internal L2 and/or L3 support teams or with our partners.▪ Writing of technical documentation, operating procedures (BHB/Wiki).

Application Analyst

• Nov 2017 - May 2020

▪ Administration, maintenance, troubleshooting and incident resolution, if required in cooperation with the Client or 3rd party suppliers.▪ Perform Level 2 and Level 3 support tasks based on generic and basic troubleshooting instructions for in-scope applications. 2nd Level support activities: Incident Management (identification, categorization, diagnosis, resolution etc.) Problem Management (diagnosing the underlying cause of the incidents) Change Management (change tickets and change tasks) Availability Management (monitoring) Release & Deployment Management (new releases, new versions, migrations) Knowledge Management (preparing the project documentation) Configuration Management (configuring the applications at technological level and assigning the responsible persons)3rd Level support activities: Log analysis Job creation Shell Scripting Debug and code analysis.▪ Monitor integrations between applications and redirect failed transfer to the client or other applicable 3rd party provider for resolution.▪ Maintain and update resolution instructions for the applications.▪ Maintain and update descriptions for security and backup/restore procedures for the applications.▪ Follow internal procedures and processes. ▪ Raise requests that are outside of the Application Operation scope to the Application Operation Delivery Manager for resolution.▪ Plan, coordinate, and assist the technical implementation of new applications in the Production Test and Production Environments.▪ Perform Early Life support for new applications as agreed.▪ Perform operational introduction based on agreed prerequisites and requirements for the new Applications.▪ Perform introduction and deployment of new applications in the Production Test and Production Environments as agreed.

Application Maintenance & Support Intern

• Aug 2017 - Oct 2017

▪ Training regarding IBM as a corporation and IBM Romania - departments & activities.▪ Soft skills training for certain abilities - communication, team work, planning & organizing, presentation skills.▪ Common session regarding hardware, software and services and workshops depending on the professional interest of the interns.▪ Project tasks in frame of a development project on which interns need to work together and share information and knowledge with the team members.▪ Providing technical support resolution feedback to clients and/or IBM client resolution teams, using business knowledge and procedures learned during the Knowledge Transfer period.▪ Communicating action plans to the client or IBM representative, as appropriate.▪ Contributing to department attainment of organizational objectives and high client satisfaction.

Test Engineering Intern

• Apr 2017 - Jul 2017

▪ Responsible for designing testing scenarios for usability testing.▪ Responsible for conducting the testing, thereafter analyze the results and then submit the observations to the development team.▪ Interact with the clients to better understand the product requirements or in case the design requires any kind of modifications.▪ Responsible for creating test-product documentation and participate in testing related walk through. ▪ Responsible for designing testing scenarios for usability testing.▪ Responsible for conducting the testing, thereafter analyze the results and then submit the observations to the development team.▪ Interact with the clients to better understand the product requirements or in case the design requires any kind of modifications.▪ Responsible for creating test-product documentation and participate in testing related walk through.

Customer Support Specialist (Senior/Backup)

• Apr 2014 - Mar 2017

▪ Training and mentorship▪ Interpret and implement quality assurance standards▪ Analyze data to identify areas for improvement in the quality system▪ Helping the customers: providing client support and technical issue resolution via phone and e-mail▪ Providing support, including procedural documentation▪ Responding within agreed time limits to call-outs▪ Working continuously on a task until completion (or referral to third parties, if appropriate)▪ Prioritizing and managing many open cases at one time▪ Establishing a good working relationship with customers and other professionals