Experience

Intratek Computer Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Desk

  • Mar 2020 - Present

  Exemplary Customer Service skills Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care Identify, resolve and/or escalate issues as appropriate Identify and replicate problems and suggest viable solutions Resolve support calls, tickets, and emails in an efficient and professional manner Accurately record support incidents and resolutions with Cherwell ticketing system Knowledge and understanding of Windows 10 Working knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams) 365 Ability to work in a team and communicate effectively while being remote Knowledge and understanding of Wireless, Ethernet, Basic networking skills Ability to multitask by answering calls, documenting via Cherwell and using remote tools, at the same time. Show less



Cushman & Wakefield

• United States
• Real Estate
• 700 & Above Employee

• Desktop Support Intern

  • Jul 2019 - Feb 2020

  Received and Gave calls using Skype for Business to intra-personnel to assist them with technical issues within the company. ● Used TeamViewer for remote support and ServiceNow as Ticketing system. ● Web Conferencing setup and monitoring for VIP executives; ● PC and phone break-fix support for the business within the market; ● Onboarding and Off-boarding using Active Directory ● Managed company policies and Assigned folder permission using Sharepoint. ● Imaged, Re-imaged PCs and Laptops and Assigned Applications to employees using SCCM. ● Assigned O365 apps: PowerPoint, Excel, Word, Outlook, Access, Sharepoint, Skype for Business and OneNote. ● Mobile phone configuration support (IOS & Android); ● Maintained established service level agreements to meet customer expectations and quality standards; Participated in and or provide feedback to project testing stage; ● Perform support functions such as peripheral equipment; software installs, configurations, wireless and LAN configuration and resolve access issues, and others as required support. Show less