Delivery Manager

• Nov 2022 - Present

- Leading a team of 12+ people in Blockchain/Crypto related project - Performing a role of Business Analyst – collecting business requirements and translating them into tasks (Jira/YouTrack) - Running Scrum ceremonies - Transitioning from Scrum to ScrumBan - Improvement of process (including Jira) - Removing impediments, empowering team work - Maintenance of the backlog - Analyzing and mitigating risk - Creation of process governance and setting up collaborative environments - Close cooperation with Product and Sales teams Show less

Project Manager

• Sep 2021 - Oct 2022

- Leading few projects teams - Handling customer expectations - Responsible for Knowledge Management (Confluence/Notion) - Responsible for maintaining capacity and distribution of workload - Line Managerial role for team members - Facilitating project requirements vs deliverables and budget - Leading few projects teams - Handling customer expectations - Responsible for Knowledge Management (Confluence/Notion) - Responsible for maintaining capacity and distribution of workload - Line Managerial role for team members - Facilitating project requirements vs deliverables and budget

Service Delivery Manager

• Mar 2019 - Sep 2021

• Managing BAU activities / handling ad-hoc operations • Reporting • Service Review and Service Improvement Actions • Part of Service Delivery team responsible for Team Lease (SAP GS) • Responsible for quality and performance of provided services – preparing KPI reports, improving quality, monitoring of engagements and capacity of team members • Responsible for relations with Clients and ensure that all requirements and expectations are met according to agreed level • Accounted for service continuity in case of absence of any individual • Responsible for managing of several expert teams in various areas • Escalation point in case of any unexpected issues • Negotiating scope and financial terms of new and extending contracts • Responsible for maintaining the profitability of the service Show less

Service Delivery Manager (for Lekkerland/ VW FS)

• Oct 2017 - Feb 2019

Managing BAU activities, handling ad-hoc operations, involvement in security, risk and threat management, Change management, Incident management, Problem management. Reporting, Service Review, involvement in Service Improvement Actions, Supporting Delivery Project Executive. Responsibility to deliver Service within agreed KPI's by meeting business and company needs as a bridge- accelerating differentiated actions both related to Technical Support teams and to Account Management area.

Major Incident Manager (for Allianz)

• Feb 2016 - Sep 2017

Bridge between World of Business and IT. Contacting both Resolving teams and Customer plus Management in order to provide updates regarding resolutions of Major Incidents caused by Global Outages paralysing Customer's Business. Developing Resolution Plan, handling reporting and managing Major Incidents resolution process.

Incident Manager (for DHL)

• Nov 2014 - Jan 2016