QA Engineer I

• Sep 2023 - Present

• Execute and analyze automated test results, investigate, and report defects, and track them to resolution.• Performing non functional testing (Security and Performance) on Salesforce E-Commerce web applications.• Analyzing and understanding the product requirements and also applying them in the test scopes

Junior Quality Assurance

• Oct 2022 - Sep 2023

• Create, document, and maintain Test Cases for existing and new website & mobile application functionality.• Perform manual testing (Functional, Integration, Design, Exploratory, Regression, Smoke tests).• Finding and entering bugs and defects into a bug reporting system (Jira).

Quality Assurance Intern

• Apr 2022 - Sep 2022

Customer Support Representative

• Jul 2021 - Mar 2022

• Answering phone calls from customers professionally and responding to customer inquiries and complaints. • Identifying, escalating priority issues and reporting to the high-level management • Completing call notes and call reports as necessary. • Answering phone calls from customers professionally and responding to customer inquiries and complaints. • Identifying, escalating priority issues and reporting to the high-level management • Completing call notes and call reports as necessary.