Experience

NetWorkS!

• Poland
• Telecommunications
• 200 - 300 Employee

• Head of Network Quality Assurance Unit

  • Jun 2016 - Present

  - 2G / 3G / 4G Radio Access Network Optimization Management for Orange and T-Mobile- Network traffic steering - SLA agreements- Performance Management - RAN capacity dimensiong - Troubleshooting and detection process optimisation- High Level Reporting- Mobile networks benchmarking projects parcipitation- KPI definitions and management- VIP complaints processing- Mass Events service quality assurance- Optimisation tools

• Head of SLA Management Unit

  • Sep 2011 - May 2016

  - NetWorkS! start-up parcipitation (SLA agreement part).- RAN Sharing project - quality acceptance responsibility- SLA Management and reporting- ISO certification for SLA processes (9001, 14001, 27001)



T-Mobile Polska

• Poland
• Telecommunications
• 700 & Above Employee

• Data Services Management Expert

  • Jan 2009 - Aug 2011

  - Customer Experience Management from technical perspective- Improvements in Customer Services Ticket Processing process using passive monitoring tools results decrease of customer processing calls.- Mass and Business products implementation coordination in Operations

• Service Management Section Leader

  • Jul 2003 - Dec 2008

  Section located in Operations Department- B2B Services KPI Monitoring based on CDR and PM counters, B2B SLA negotiations- End to End Network Level KPI Services Management- Up to 6 million PLN budget management (Measurement Tools)- Passive and Active Network Service Monitoring Systems Implementation

• Quality Monitoring Section Leader

  • Nov 1999 - Jun 2003

  Section located in Radio Development Departement structure- Drive Tests / Benchmarking campaigns Management - Customer satisfaction conversion to network KPIs- Internal SLA management for RAN area- Radio, Core and Transmission Network KPIs reporting- Measurement tools budget managemet

• Radio Planning Specialist

  • Jun 1997 - Oct 1999

  Drive Tests Benchmarking of Mobile Networks in PolandTroubleshooitngReporting