Experience

SWOSTI PREMIUM LIMITED

• 1 - 100 Employee

• General Manager

  • Jun 2022 - Present

  Fully responsible for all aspects of all departments.  Support and work with all Head of Departments in all aspects of running this hotel.  Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.  Conduct regular operations team meeting with the entire HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues.  Ensure SOP implementation in all departments and check the same during routine operational checks. Consult, COO’s guidance wherever required.  Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).  Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.  Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.  Inspecting all departments with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.  Monitor the co-ordination between all departments for smooth & efficient operations.  Assessing and reviewing customer satisfaction and service recovery process.  Meet all dept. heads to review & train the staff to upkeep the human capital.  Identifying staff learning needs and assisting with development  Providing timely and constructive feedback to all direct reports as and when required either formally or informally.  Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.  Be on available on call 24 hours a day to resolve any urgent problems on emergencies.  Responsible for the overall management of the operation of the hotel. Show less



Star Palace Hotel

• Rameswaram Area, India

• General Manager

  • Feb 2019 - Mar 2020



Bergamont Hotels

• India
• Hospitality
• 1 - 100 Employee

• General Manager

  • Dec 2017 - Jan 2019



Roots Corporation Limited (A Wholly Owned subsidiary of TAJ Hotels

• Chennai Area, India

• A. Hotel Manager

  • Jan 2015 - Aug 2017

   Fully responsible for all aspects of all departments.  Support and work with all Head of Departments in all aspects of running this hotel.  Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.  Conduct regular operations team meeting with the entire HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues.  Ensure SOP implementation in all departments and check the same during routine operational checks. Consult, COO’s guidance wherever required.  Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).  Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.  Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.  Inspecting all departments with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.  Monitor the co-ordination between all departments for smooth & efficient operations.  Assessing and reviewing customer satisfaction and service recovery process.  Meet all dept. heads to review & train the staff to upkeep the human capital.  Identifying staff learning needs and assisting with development  Providing timely and constructive feedback to all direct reports as and when required either formally or informally.  Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.  Be on available on call 24 hours a day to resolve any urgent problems on emergencies.  Responsible for the overall management of the operation of the hotel. Show less



Imperial Suites Hotel

• Dubai, UAE

• Sales Manager to Operations Manager

  • Sep 2012 - Oct 2013

   Joined as a Sales Manager and have been promoted as Operations Manager  Used to conduct daily meetings; providing solutions to the departmental heads requirements & Challenges  Responsible for the day to day Management of Hotel and its staffs.  In spite of a busy schedule of Operations Manager Role, used to go for Sales Calls in order to keep in touch with key clients.  Made and executed the budget successfully.  Used to conduct Credit Meeting, GOP Meeting, Budget / Forecast Meeting to ensure the unit is run in a professional way so as to reach the set goals.  Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted revenue.  Made the property as a profit making one preventing it from the previous loss  Make sales calls as outlined by the Sales Management Teams and/or the Regional Operations Director.  Identifies and seeks out potential business in local market. Maintains relationships with local companies and key people to increase visibility within the local market. Show less



EWA Ajman Suites (Formerly known as Coral Residence Ajman)

• Sales Manager to General Manager (In Charge)

  • Oct 2011 - Aug 2012

  Made the property as a profit making one preventing it from the previous loss Used to conduct daily meetings; providing solutions to the departmental heads requirements / problems. Successfully opened two floors thus making the inventory to 90 from 72. Hotel was run efficiently with the skeleton staffing. In spite of a busy schedule of General Manager role used to go for Sales Calls in order to keep in touch with key clients. Big achievement as a General Manager doing Sales was a Corporate Company’s conference for a year resulting 300 Ks Conferencing Revenue. Big Success as General Manager’s Sales / Operation task has been Abu Dhabi Police Group for 40 Rooms to stay for 15 Nights (Billed AmountAED250 K) Made and executed the budget successfully. Used to conduct Credit Meeting, GOP Meeting, Budget / Forecast Meeting to ensure the unit is run in a professional way so as to reach the set goals. Show less



Royal Palace Hotel Apartments

• Resident Manager to Asst. Operations Manager

  • Sep 2008 - Sep 2011

  Had been promoted from Resident Manager to Asst. Operations Manager. Reports to the General Manager of the Division. Assists The General Manager in Operation and Administration. Interacts and Liaisons with Dubai / Ajman Municipality, Dubai Tourism and Commerce Marketing (DTCM), Dubai / Ajman Police, Dubai / Ajman Civil Defense Got the trade license renewed for the Dubai Unit for the years 2009-2011. Often goes out for Sales Calls for PR / Sales / Good Will / Courtesy Used to conduct Interviews, Recruit and Train the staffs according to the Company Policy and also implementing the Guests Service Standards. Often conducts Staff meeting in all three properties to follow Guest Services, Management Policy, System and Procedures Conducts Credit Meeting with the Chief Accountant along with Unit In charge to follow up Receivables. Interacts with Suppliers for CCTV, Guest supplies, hotel cleaning supplies etc Increased the Occupancy percentage and the Sales as well for the Group’s properties. Prepared budget for all three units for the financial year 2011 Used to attend and present Budget meetings for the Units in the presence of GM, Director and CFO. Show less



Hotel Ambassador Pallava

• Chennai, India

• Accommodation Manager

  • Mar 2007 - Aug 2008

   Increased the Occupancy percentage and the Sales as well.  Maintained a very good ARR by up selling the rooms and motivating the Staffs too towards that.  Increased the business through my very good rapport and strong Guest Service, with a conscious of Management Policies in mind.  Guest Relations  Rooms Management, House Keeping,  Monitors Duty Manager’s Briefing and De Briefing sessions.  Assists GM while making Front Office Budget and taking measures to achieve the same. Show less



Vestin Park

• Chennai, India

• Assistnat Front Office Manager to Front Office Manager

  • Sep 2002 - Feb 2007



Marg Hospitality

• Pondicherry, Calicut, India

• Lobby Manager to Asst. Front Office Manager

  • Apr 2001 - Aug 2002