Experience

Smule, Inc.

• United States
• Software Development
• 100 - 200 Employee

• Quality Engineer

  • Jan 2021 - Present

• Junior QA

  • Jan 2019 - Present

  Review designs and technical specifications, and translate them into test cases maximizing test coverage. Create detailed, comprehensive and well-structured test plans and test cases. Estimate, prioritise, plan and coordinate quality testing activities. Perform Functional, Regression, Exploratory and Acceptance tests against different iOS and Android devices. Work side by side with Automation QA group. Execute, update test cases and identify and log bugs into the bug tracking system in accordance to QA standards. Communicate with Devs and Product members on daily basis. Provide comprehensive QA test reports. Operates with limited oversight to fulfill tasks.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Associate

  • Jan 2018 - Dec 2018

  Provide a high level of professional and competent support to all customers via phone and email. Use troubleshooting techniques where required to solve customer problems effectively. Maintain customer satisfaction according the established systems of measurement. Use database and call logging tools to provide answers to customers’ queries. Maintain a high level of technical product knowledge in the specified products and become knowledgeable in new ones. Achieve personal and team goals. Successfully complete training activities to maintain technical expertise to broa