Experience

Sheridan Healthcare

• United States
• Medical Practices
• 700 & Above Employee

• Application System Analyst

  • Jan 2017 - Present

  - Responsible for daily, weekly and monthly KPI reporting for Radiology and Clinical Application Support System.- Analyze trends, summarize findings and develop recommendations to solve problems in business operations.- Design dashboards using Tableau by managing multiple data sources.- Work with all levels of management team to develop business requirements for KPI reports.- Design and develop ad hoc reports related to support incidents with the help of SQL data pulls.- Analyzed data proactively to identify room for improvements e.g - improved mean time to resolve tickets - Assisted senior management to creating annual budget models for IT procurement related activities Show less

• Systems Analyst Intern

  • Apr 2016 - Jun 2017

  - Lead the offshore team being a SME for Anesthesia system/support related issues- Investigated application issues, conducted root cause analysis and documented findings to avoid future issues- Created end user release training, notes, and other documentation after system modifications and upgrades- Attended go-lives during new facility implementation and train providers in Anesthesia tablet- Conducted GAP analysis sessions with end users to understand existing problems and initiated discussions with the application vendors by proposing new changes to solve problems in business operations Show less



Nova Southeastern University

• United States
• Higher Education
• 700 & Above Employee

• Marketing Assistant (Part Time)

  • Sep 2015 - Apr 2016

  - Develop content for various mediums including but not limited to ads, posters, brochures, web pages, and display monitors - Routinely meet with assigned department areas to implement and assess ongoing marketing efforts - Design and print monthly newsletter for Alvin Sherman Library - Other duties as assigned including, but not limited to customer service, implementation of promotional events and general office assignments - Develop content for various mediums including but not limited to ads, posters, brochures, web pages, and display monitors - Routinely meet with assigned department areas to implement and assess ongoing marketing efforts - Design and print monthly newsletter for Alvin Sherman Library - Other duties as assigned including, but not limited to customer service, implementation of promotional events and general office assignments



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Business Systems Analyst Intern

  • Jun 2015 - Aug 2015

  - Created a high level new hires IT onboarding document that includes Business overview, System overview, Roles and responsibilities of different teams in IT organization. - Gathered requirements using interviews, document analysis, requirements workshops, surveys, site visits, competitive product analysis, and/or workflow analysis. - Gained experience working in Agile Software Development Methodology - Developed E-R Diagram based on system requirements. - Created a high level new hires IT onboarding document that includes Business overview, System overview, Roles and responsibilities of different teams in IT organization. - Gathered requirements using interviews, document analysis, requirements workshops, surveys, site visits, competitive product analysis, and/or workflow analysis. - Gained experience working in Agile Software Development Methodology - Developed E-R Diagram based on system requirements.



HCLTech

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Information Systems Engineer

  • Jul 2012 - May 2013

  •Conducted GAP analysis sessions with IT & Business teams to understand existing problems; Performed To-be analysis by identifying, validating and implementing changes to improve process efficiency. •Worked closely with business teams to understand requirements, and created KPI reports for distribution. •Designed and developed tools to streamline business process and increases productivity/revenue. •Assisted in preparation of user acceptance test cases and recorded the results. •Conducted GAP analysis sessions with IT & Business teams to understand existing problems; Performed To-be analysis by identifying, validating and implementing changes to improve process efficiency. •Worked closely with business teams to understand requirements, and created KPI reports for distribution. •Designed and developed tools to streamline business process and increases productivity/revenue. •Assisted in preparation of user acceptance test cases and recorded the results.