Experience

Kovai.co

• United Kingdom
• Software Development
• 200 - 300 Employee

• Product Support Engineer

  • May 2022 - Present



Namecheap, Inc

• United States
• Information Technology & Services
• 700 & Above Employee

• Technical Subject Matter Expert

  • Dec 2020 - May 2022

  • Assisting a team of technical support specialists with all of their queries related to domains (GTLDs and ccTLDs), host records setup and basics of hosting.• Experience of working in Jira tool for creating bugs, improvement cards, requests and tasks.• Creating bugs requests and tasks in Jira Tool.• Processing tickets which are escalated to Registry's of TLDs.• Escalating the issues to Registries of any TLD whenever it requires and keeping the client updated about its status.• Providing feedback about the representatives regarding their performance to the team leader on monthly basis.• Collaborating with Ukraine SMEs. Show less

• Technical Support Specialist

  • Jun 2019 - Dec 2020



Amazon Development Center India Pvt Ltd

• Coimbatore, Tamil Nadu, India

• Customer Service Associate

  • Feb 2018 - May 2019

  • Handled customer queries related to their account, orders returns and refunds of the products. • Worked under special departments such as Amazon Pay and Amazon Prime. • Communication through Email and Chat. • Managed customer relations and customer service through daily interaction. • Handled customer queries related to their account, orders returns and refunds of the products. • Worked under special departments such as Amazon Pay and Amazon Prime. • Communication through Email and Chat. • Managed customer relations and customer service through daily interaction.