Experience

indiainfoline ltd

• 200 - 300 Employee

• gold loan

  • Dec 2011 - Present

  As a Sr.officer (gold Apprisal) As a Sr.officer (gold Apprisal)



IIFL Finance

• Financial Services
• 700 & Above Employee

• Senior Officer

  • Dec 2011 - Present

  OUR SERVICE: ➢ Gold Loan / Loan against Gold / Loan against property / Personal Loan / Home Loan / Mortgage Loan / Vehicle Loan / Commercial Loan & Business Loan. ➢ Money Transfer (Domestic / inward / outward remittance) ➢ Collection / recovery / auction follow up. ➢ NCD Public Issues / Insurance Product sales. MAJOR ROLES: ➢ Maintaining good customer relationship and Customer Confidentiality. ➢ Train the employees regarding to customer service. ➢ All Registers/Documents to be maintained in the Branch as per company rules. ➢ Doing MARKETING ACTIVITIES for branch growth. ➢ Regular monitoring & updating KYC'S. JOB DESCRIPTION: ➢ ➢ To be responsible for Gold loan business and gold loan Recovery. ➢ To be responsible for doing business and all marketing activities as per organization need. ➢ To be responsible for reporting daily business, growth, disbursements, new customer details, recovery to our regional manager. ➢ To be responsible for doing NCD'S Businesses and gathering high value customers details. ➢ To be responsible for updating customer databases in server through dot net and by maintaining customers details manually. ➢ To be responsible for achieving the daily and monthly targets as per instructions by Head office. ➢ Regular monitoring of customers complaints and giving suitable solutions. ➢ To be responsible for appraising gold ornaments to check the purity. ➢ To be responsible for meeting the customers directly to convey our business offers and new schemes to improve the branch growth. ➢ To be responsible for informing the new schemes to our old customers through phone call and by sending SMS to get the benefits. ➢ I had experience how to face customer complaints, queries, & issues Show less