Experience

Sunwal Khursani Restaurant

• Nepal
• Restaurants
• 1 - 100 Employee

• General Manager

  • Aug 2021 - Present

  • Manage all areas of operations including marketing and human resources, while ensuring the Company’s standards of quality, service and operations are maintained. • Manage operations during scheduled shifts that include daily decision-making, staff support, scheduling, planning while upholding standards, product quality and cleanliness. • Checks in deliveries from vendors; ensuring quality and proper billing is maintained. • Frequently interacts with guests to ensure they receive the KHURSANI Service Style experience; follow up on any issues and complaints they may have. • Staff, train and develop their department’s team members through ongoing feedback and coaching, establishment of performance expectations and by conducting performance reviews on a regular basis. • Directly supervise team members, coaching, correcting behaviors as needed, and providing recognition to continuously improve performance. • Ensure great food is served to every guest through managing all team members. • When acting as Manager on duty, oversee all of the restaurant’s operations and conduct root cause analysis as needed to guarantee operational efficiency and an excellent guest experience. • LEADS AND INSPIRES OTHERS: Sets the example for the team; effectively influences and motivates them to reach goal Show less



TGI Fridays India

• India
• Food and Beverage Services

• Associate Manager

  • Feb 2017 - Apr 2020

  • Responsible for supervising scheduled shifts and ensuring Guests receive a Fridays Style dining experience characterized by a fun atmosphere and great tasting food and drinks, prepared and served safely. • Supervise operations during scheduled shifts that include daily decision-making, and staff support while upholding standards, product quality, and cleanliness. • Observes Team Member performance in delivering the Fridays Guest experience, providing immediate feedback, coaching, development, and recognition. • Manages cash handling procedures: assigns bartender drawers and performs checkouts of W/W's and bartenders ensuring all tickets are accounted for, all comps have been signed, the proper amount of cash, gift cards, and credit card vouchers is obtained from Team Members, tip share is collected, and the proper amount of tips have been declared. • Keeps immediate supervisor promptly and fully informed of all issues and takes prompt corrective action where necessary or suggests alternative courses of action. • Maintains a favorable working relationship with Team Members conducive to maximize employee morale, productivity, efficiency, and effectiveness Show less