Experience

Dar Alber society

• United Arab Emirates
• Non-profit Organizations
• 1 - 100 Employee

• Senior Executive

  • Nov 2015 - Present

  Projects Management : • Monitoring and supervising performance of the charity projects' executors. • Monitoring charity projects including provision of schools and orphanages, rural development, food aid and medical projects. • Checking project output and delivery quality to ensure best outcomes against needs. • Auditing and reviewing project specifications to improve performance and adjust execution. • Managing donation processes and requests, and donor relations. • Allocating project assignment orders to project executors and monitoring progress and delivery. • Managing donor enquiries and external requests for charitable funding. • Troubleshooting to resolve the problems and issues donors and project executors face. • Translation (Arabic to English & English to Arabic) for the delegations, visitors, Partners, Donors and the Management when needed. • Maintain daily, monthly reports by using Microsoft office programs and others. • Receiving and replying to the official emails. • Achieving the required administrative works with high efficiency. Show less



Huawei Technologies

• United Kingdom
• Telecommunications
• 200 - 300 Employee

• Call Center Agent

  • Dec 2013 - Nov 2015

  GPON migration project: • Providing technical advice, information and assistance to callers. • Managing customer queries, requests, orders or complaints. • Attempting to resolve all enquiries on first contact with the caller. • Managing appointments schedule to allocate jobs for technical engineers to provide services to the customers on site and migrating their internet services to the fiber optic technology solution. • Customer relationship management. • Involved in processing orders, forms and applications and recording of priority. • Accurately recording details of calls and issues on logging software. • Identifying and escalating priority issues or customer complaints. • Maintain daily, weekly, monthly reports. • Coordinating with other teams for any issues to achieve high quality outcomes • Supervising the Call center team and managing the section. Show less



du

• United Arab Emirates
• Telecommunications
• 700 & Above Employee

• Activation Engineer & Field Engineer

  • Jan 2012 - Dec 2013

  Providing:• Network services (broadband, IPTV & analog IP phones) for customers and activating services by switch configurations, Netcracker and other programs• Offsite services for different network solutions such as ASR, Cisco switches (ME3400), Huawei solution • Network issue resolution and troubleshooting • Development and delivery of Audit Reports and CPE reports for senior management • Technical provisioning to provide customers with T.V, internet & telephone services • Connecting and activating apartment sockets to the CPE (Customer Premises Equipment) then to the switches in MDF & IDF rooms • Troubleshooting and resolving technical issues Show less

• OMD Coordinator

  • Jan 2012 - Dec 2013

  • Handling all direct and indirect OMD department communication • Processing customer orders using a Netcracker program, then validating all the required documents to provide internet, TV & telephone services for customers • Managing an appointments schedule for customer home service• Coordinating with the technical department and logistics department to ensure timely delivery of service and supporting the Field Engineers with required materials• Taking updates, coordinating with Field Engineers and completing the work orders• Maintain Weekly and Monthly order completion reports• Remote customer service against targets and quality standards• Manage customer requests and complaints Show less

• Logistics Coordinator

  • Jan 2012 - Jan 2013

  • Supporting the Field Engineers with materials orders and provision• Scanning the MAC addresses and serial numbers for electronic devices and uploading to computer using a Netcracker program • Developing and providing daily devices utilization reports for senior management