Experience

Hotel Borobudur Jakarta

• Indonesia
• Hospitality
• 700 & Above Employee

• Front Desk Agent

  • Oct 2022 - Present



Crowne Plaza Bandung

• Indonesia
• Hospitality
• 1 - 100 Employee

• Telephone Operator

  • Jul 2022 - Sep 2022

  - Serve incoming calls, requests and transfer call with right manner of telephone ethiquette - Handle VIP courtesy calls regarding guest's satisfaction and feedback during stay. - Handle guest's Lost and Found Item and coordinate with Housekeeping Department. - Check and modify reservation regarding guest's request or informations. -Maintain good coordination with other departments - Serve incoming calls, requests and transfer call with right manner of telephone ethiquette - Handle VIP courtesy calls regarding guest's satisfaction and feedback during stay. - Handle guest's Lost and Found Item and coordinate with Housekeeping Department. - Check and modify reservation regarding guest's request or informations. -Maintain good coordination with other departments



Hilton Bandung

• Indonesia
• Hospitality
• 100 - 200 Employee

• Front Office Intern

  • Jan 2021 - Jul 2021

  Experience rotation to all section in Front Office such as Front Desk Agent, Telephone Operator, Concierge and Recreation. Front Desk Agent - Performing guest check in and check out including with guest payment (using EDC machine or by cash). - Handle walk-in guest, assign rooms and assist guest for register. - Arrange a VIP guest set up (mirror decorations). MAGIC (Managing All Guest Inquiries Call ) Agent / Telephone Operator - Handle all incoming/outgoing call and transfer call to the right destination. - Handle guest request, complaint providing guest information with the right manner of telephone courtesy. - Handle guest reservation and modify reservation. - Capable to operate Opera System, Hotsos, Infrasys and Handigo. Concierge - Handle guest needs and provide information regarding guest belongings, packages and current event that occur. - Performing showing room to guest. - Handle guest Lost and Found item and coordinate with Housekeeping or related department. Recreation - Prepare and handle guest needs in recreation area (swimming pool, gym and kids club) Show less



Sari Pacific Jakarta

• Indonesia
• Hospitality
• 200 - 300 Employee

• Housekeeping Attendant

  • Jan 2018 - Jul 2018

  Experience rotation in Housekeeping Section such as : Room Section - Clean guest rooms, corridor, guest landing area and pantry. - Provide guest request such as amenities, guest supplies and deliver guest request for loan item. Public Area Section - Clean public area in front of the house and back of the house. Laundry Section - Pick up and deliver guest's laundry. - Checking and marking guest's laundry. - Folding and packaging guest's laundry. Linen and Uniform Section - Maintain cleanliness in linen and uniform room. - Organize, control and issue linen and uniform. Garden and Florist - Arrange simple flower arrangement. Show less