Project and Service delivery manager

• Nov 2020 - Present

Project Manager

• Dec 2017 - Nov 2020

- coordination of customer and internal IT projects with a focus on retail. - cooperation and project management at international level (communication with colleagues and customers from abroad) - ensuring the implementation of projects in terms of time, scale and budget - supervising the implementation of projects and assessing their status - regular project status reporting - creation and updating of detailed project documentation - communication with other departments across the company - establishing and maintaining relationships with third parties, suppliers and customers - presentation and approval of the project - project risk assessment and decision-making - cost monitoring and budget management in the project Show less

Project Manager

• Mar 2016 - Nov 2017

Comprehensive customer care and requirements from the installation of new stores to program changes: - writing descriptions and offers, - customer consultation, - assign program modifications for development, - testing new functionalities, - coordinating the implementation of customer program adjustments. Comprehensive customer care and requirements from the installation of new stores to program changes: - writing descriptions and offers, - customer consultation, - assign program modifications for development, - testing new functionalities, - coordinating the implementation of customer program adjustments.

Project Manager

• Mar 2014 - Feb 2016

- Management of promotional activities and the complete distribution for 4-6 clients at chains Tesco, Ahold, Kaufland, Globus and Makro and NT - Creation and management of databases: listing, unit sales, promotional activities, prices and planned promotional secondary placement to the system StoreData - Coordination regular and seasonal distribution and installation of POSM at stores throughout the Republic - Processing all documents for distribution and instruction for installation - Analysis of results and preparation of presentations for client KAM for negotiations at chains - Reporting for chains to ensure sufficient supplies to stores - Monitoring the results of the StoreData and reporting to clients on a daily basis - management of 221 staff at 389 stores, administration of staff and stores databases, recruiting and training new - Warehouse management POSM - Checking work done at the stores Show less

Service provider

• Oct 2011 - Jul 2013

- Completing multiple deliveries and collections of packages - Planning work day and prioritize workload to ensure time commitments are met - Ensuring correct completion of UPS paperwork, ensuring all monies are collected for 'cash on delivery' packages - promoting of UPS services and gaining new customers. - Completing multiple deliveries and collections of packages - Planning work day and prioritize workload to ensure time commitments are met - Ensuring correct completion of UPS paperwork, ensuring all monies are collected for 'cash on delivery' packages - promoting of UPS services and gaining new customers.

Senior Team Leader

• Sep 2010 - Oct 2011

- Managing Krispy Kreme shop with 4 employees – leading the team members and providing excellent customer service, - Setting sales targets, ordering products and stock, - Completing daily financial procedures, - Ensuring all H&S procedures are adhered to. - Managing Krispy Kreme shop with 4 employees – leading the team members and providing excellent customer service, - Setting sales targets, ordering products and stock, - Completing daily financial procedures, - Ensuring all H&S procedures are adhered to.