Radek Luštický
Customer support consultant at INSPIRE CZ s.r.o.- Claim this Profile
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angličtina Native or bilingual proficiency
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španělština Elementary proficiency
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Bio
David Varga
Radek actually replaced me in a role of Head of Customer Support at Purple Technology some time ago and I must say I was more than happy it was him in particular. Radek is able to empathise with the clients extremely well and is willing to do anything for the end-customer. He is also very responsible, systematic, quick learner and as the team-leader he excels in "leading by example". I could always rely on him and having him part of the team meant I knew the whole department was in good hands.
Jan Roh
I know Radek for years and I must say that I have always learned from his pro-client approach a lot. The suggestions and ideas he delivers are benefiting the company and appreciated by the end clients. Radek, as Head of support, has high competence and skills to solve very delicate situations and special cases. I find himself as an ultimate gift when the situation is going to escalate and he finds a win-win solution for a company and a client so both sides are happy. Experienced critical situations solver with peace of mind and big heart. I am also sure Radek will do very well in any company where they will appreciate his own initiatives to do things a way better.
David Varga
Radek actually replaced me in a role of Head of Customer Support at Purple Technology some time ago and I must say I was more than happy it was him in particular. Radek is able to empathise with the clients extremely well and is willing to do anything for the end-customer. He is also very responsible, systematic, quick learner and as the team-leader he excels in "leading by example". I could always rely on him and having him part of the team meant I knew the whole department was in good hands.
Jan Roh
I know Radek for years and I must say that I have always learned from his pro-client approach a lot. The suggestions and ideas he delivers are benefiting the company and appreciated by the end clients. Radek, as Head of support, has high competence and skills to solve very delicate situations and special cases. I find himself as an ultimate gift when the situation is going to escalate and he finds a win-win solution for a company and a client so both sides are happy. Experienced critical situations solver with peace of mind and big heart. I am also sure Radek will do very well in any company where they will appreciate his own initiatives to do things a way better.
David Varga
Radek actually replaced me in a role of Head of Customer Support at Purple Technology some time ago and I must say I was more than happy it was him in particular. Radek is able to empathise with the clients extremely well and is willing to do anything for the end-customer. He is also very responsible, systematic, quick learner and as the team-leader he excels in "leading by example". I could always rely on him and having him part of the team meant I knew the whole department was in good hands.
Jan Roh
I know Radek for years and I must say that I have always learned from his pro-client approach a lot. The suggestions and ideas he delivers are benefiting the company and appreciated by the end clients. Radek, as Head of support, has high competence and skills to solve very delicate situations and special cases. I find himself as an ultimate gift when the situation is going to escalate and he finds a win-win solution for a company and a client so both sides are happy. Experienced critical situations solver with peace of mind and big heart. I am also sure Radek will do very well in any company where they will appreciate his own initiatives to do things a way better.
David Varga
Radek actually replaced me in a role of Head of Customer Support at Purple Technology some time ago and I must say I was more than happy it was him in particular. Radek is able to empathise with the clients extremely well and is willing to do anything for the end-customer. He is also very responsible, systematic, quick learner and as the team-leader he excels in "leading by example". I could always rely on him and having him part of the team meant I knew the whole department was in good hands.
Jan Roh
I know Radek for years and I must say that I have always learned from his pro-client approach a lot. The suggestions and ideas he delivers are benefiting the company and appreciated by the end clients. Radek, as Head of support, has high competence and skills to solve very delicate situations and special cases. I find himself as an ultimate gift when the situation is going to escalate and he finds a win-win solution for a company and a client so both sides are happy. Experienced critical situations solver with peace of mind and big heart. I am also sure Radek will do very well in any company where they will appreciate his own initiatives to do things a way better.
Credentials
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Zdravotník zotavovacích akcí
SVČ LužánkyApr, 2017- Nov, 2024 -
Cambridge English: Proficiency
University of CambridgeJun, 2013- Nov, 2024
Experience
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INSPIRE CZ s.r.o.
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Czechia
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Information Technology & Services
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1 - 100 Employee
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Customer support consultant
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Oct 2017 - Present
Communication and further relationship-building with current clients. Overtaking the support of finished projects from the project manager. Being a first line of contact for customers. Periodically evaluating bug reports and escalating them to developers for a fix. Completing and assigning the received specification of desired changes from clients to the team of developers. Assuring that the solution meets the requirements. Being in touch with developers to incorporate any necessary corrections before presenting it to the client for an approval. Using basic BASH and Mercurial commands, working with GIT (infrequently committing, using branches, merge request, tagging, releasing changes), Rhodecode, Jenkins, JIRA, knowledge of Netwings6 and Webspire administration systems. Domain and DNS management for clients. Show less
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Purple Technology
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Czechia
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Financial Services
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100 - 200 Employee
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Head of Customer Support
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Jan 2016 - Jun 2017
Leading a team of Support Representatives. Making sure that the company standards are met. Setting up new processes, implementing them and improving the current ones. Reviewing the needs of the support team with the technical, HR departments and the management. Providing an open feedback to team members as well as being a support in the times of need. Taking part in the hiring process, overseeing the new member training. Solving more complicated questions or queries from customers, sorting out complaints (cooperation with other departments), managing any issues that arise (mainly with technical department and account management). Show less
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Axiory
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United Arab Emirates
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Financial Services
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1 - 100 Employee
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Support Representative
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May 2015 - Dec 2015
Solving all customer questions or queries via email, client zone, online chat or telephone conversation. Solving all customer questions or queries via email, client zone, online chat or telephone conversation.
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radio R
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Czechia
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Media Production
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1 - 100 Employee
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Programme director
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Apr 2014 - Dec 2014
Leading a team of 7 senior editors. Having a responsibility for everything that goes into the air. Participation in hiring new presenters.Managing regular meetings with the team to coordinate them. Assigning projects and monitoring that the set deadlines were met. Continuous availability on various communication channels. Resolving any conflicts that arose between various team members or between the radio top management.
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Radio Presenter
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Feb 2012 - Dec 2014
Presenter and the editor of 2 radio shows.
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Old Town Hotel
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Brno
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Receptionist
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Nov 2013 - Dec 2014
Sorting out the reservations in the reservation system INES, taking care of guest payments and all the other services offered by the hotel. Mainly overnight shifts. Sorting out the reservations in the reservation system INES, taking care of guest payments and all the other services offered by the hotel. Mainly overnight shifts.
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Czech Radio
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Czechia
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Broadcast Media Production and Distribution
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700 & Above Employee
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Intern
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Sep 2013 - Dec 2013
Internship for the local studio of the Czech Radio as a news reporter. Creating news from the assigned stories. Pitching up new stories. Going through the whole process of recording and editing of the news. All stories were broadcasted by the Czech Radio Brno. Internship for the local studio of the Czech Radio as a news reporter. Creating news from the assigned stories. Pitching up new stories. Going through the whole process of recording and editing of the news. All stories were broadcasted by the Czech Radio Brno.
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Hotel Arte
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Türkiye
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Hospitality
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1 - 100 Employee
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Receptionist
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May 2012 - Jun 2013
Reservations, payment services to the guests. Billing commissions paid to partners. Communication with the Foreign Police. Responsibility for payment of the local accommodation fee of the accommodation capacity to appropriate local authorities. Reservations, payment services to the guests. Billing commissions paid to partners. Communication with the Foreign Police. Responsibility for payment of the local accommodation fee of the accommodation capacity to appropriate local authorities.
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Hotel Dvořák
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Český Krumlov
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Receptionist
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Jun 2010 - Jul 2011
Sorting out the reservations in the reservation system INES, taking care of guest payments and all the other services offered by the hotel. Sorting out the reservations in the reservation system INES, taking care of guest payments and all the other services offered by the hotel.
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Fidelio s.r.o.
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Český Krumlov
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Local Director
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Sep 2006 - Jun 2008
Organization of classical music concerts. Small team management. Communication with hotels and the performers. Assigning the promotion materials, ensuring the ticketing, inspection and the handover of the revenues to the management. Organization of classical music concerts. Small team management. Communication with hotels and the performers. Assigning the promotion materials, ensuring the ticketing, inspection and the handover of the revenues to the management.
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Education
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2011 - 2015
Masarykova univerzita Brno
Bakalář (Bc.), Mediální studia a žurnalistika, Psychologie -
2008 - 2010
Culford School
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2002 - 2008
Gymnázium Český Krumlov
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