Experience

Piesotto
• Poland
• Food and Beverage Manufacturing
• 1 - 100 Employee
• Client Services and Project Manager

  • Jul 2021 - Present


Accor

• France
• Hospitality
• 700 & Above Employee

• Guest Experience Manager

  • Feb 2020 - Jul 2021

  * Driving a guest centric culture in the hotel and create awareness and understanding among all Ambassadors on the importance of guest experience * Leads and supports all Guest Experience initiatives at the property* Have direct contact with guests to collect direct feedback and facilitate new ways of collecting more in-house feedback* Attends to referred and unsolved problematic situations such as complaint handling, takes initiative action and be entrepreneurial* Creating hotel image together with content on Social Media (Facebook, Instagram) for consistent with the brand’s guidelines* Building communication strategy on Social Media (Facebook, Instagram) Show less

• Guest Experience Specialist

  • Sep 2018 - Feb 2020

  * Handle Guest Complaints* Writing welcome letters* Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel * Generating reports* Responding on emails and opinions* Preparing rooms and VIP sets for dedicated Guests

• Receptionist

  • Jun 2018 - Sep 2018

  * Directing Guests and answering their questions* Answering the telephone; taking and relaying messages; providing information to callers * Receiving and sorting mail and packages* Validating parking tickets

• Reservation Agent

  • Mar 2018 - Jun 2018

  * Make Reservations* Provide Customer Service* Correspondence through email* Make changes due to Customer needs

• Intern

  • Oct 2017 - Jan 2018