Security Specialist

• Jun 2021 - Present

• Serve as a Security Specialist performing assigned duties in support of U.S. Army Redstone Test Center (RTC) personnel, operations, and information security in accordance with Army regulations and directives • Instrumental in executing programs that promote the protection of classified information, personnel, facilities, and resources against theft, loss, misuse, fraud, disclosure, espionage, and sabotage • Initiates security clearance investigations for assigned employees, tenants, and contractors by executing local record checks • Excel in evaluating and assessing reports of investigations, personnel files, and other records to assist with processing security clearances consistent with national security and suitability issues • Act as a point of contact with all government investigative agencies performing security and background investigations • Make an initial determination as to the scope of investigation required such as national agency check, and special background investigation while considering such factors as sensitivity level of position, background information on the individual, criteria for governing various classes of security clearances, etc • Perform a preliminary investigation by making a local check of military and civilian records • Offer initial recommendation of the individual's suitability, trustworthiness or reliability, and credible derogatory information as well as coordinate with Office of Personnel Management (OPM), other military services, or HQ DA to obtain completed investigations • Evaluate the sensitivity determination for each position and recommend security access requirements. Ensures positions requiring access to classified material are justified • Support RTC Operations Security (OPSEC) program to protect all government information by identifying, controlling, and protecting information associated with planning and conducting military operations and activities. Implements protection measures as directed Show less

Access Control Specialist

• Feb 2020 - Oct 2020

• Forged and maintained solid working relationships and rapport with visitors and personnel while conducting detailed inspections on items brought into or removed from the building• Aligned the organization for growth through addressing situations that involves threatening property or personnel and drove strategic directions in coordination with the management team• Laid groundwork to draft and present management with detailed comprehensive reports detailing written brief of any incident or condition and denied access to any unauthorized personnel• Operate and maintain features and systems associated with the RTC Security and Command Protection Programs while coordinating RTC systems which include card access readers and associated protocols, key access system, intrusion detection systems, CCTV systems, and visitor registration system• Responsible for managing the MDA Access Control System and leveraging knowledge of electronic card systems and issuing cards to new personnel and retrieving cards from departing personnel• Entered the data into the computer for card issuance and deletion as well as provided historical and database reports by access level or other criteria. Show less

Asset Specialist

• Mar 2020 - Aug 2020

Asset Protection Specialist

• Sep 2019 - Feb 2020

• Tasked with utilizing Microsoft Office Suite for drafting reports, documents, and briefs detailing security incidents as well as liaised between clients and law enforcement authorities to evaluate facts and evidence • Accelerated the process of investigating security issues such as customer losses, illegal identification cards, unauthorized patron entry, and reports of theft or vandalism • Cultivated and nurtured solid relationship and rapport while presenting management team with both oral and written reports for addressing security concerns • Played an instrumental role in coordinating the EEO program policies and prevention of sexual harassment • Performed asset protection duties in accordance with appropriate regulations to detect and prevent theft, damage, accident, trespass, sabotage, and espionage and to enforce the security and safety regulations of the Walmart facilities. Show less

Internship

• Oct 2016 - Feb 2017

• Enhanced functional knowledge of police officers’ responsibilities and expectations through completing 80 hours of shadowing trained officers during a daily patrol • Engaged in various community events as a volunteer and participated in multiple services ranging from traffic control to educational awareness information • Adhered strictly to all standard regulations and policies in documenting, logging, and filing crime reports • Thrived in working with minor offenders to counsel them on life choices and consequences Show less

Customer Service Manager

• Oct 2014 - Oct 2016

• Boosted service efficiency in planning, managing, and controlling service delivery by establishing, initiating, and overseeing standard business management procedures • Harmonized effective relationships and rapport with clients through delivering quality service needs to optimize corporate mission and procedures • Achieved high-cost savings through evaluating and initiating financial cost control and accounting measures • Promoted corporate growth by managing and executing assigned projects while partnering with cross-functional departments to determine priorities • Coordinated the supervision, direction, and control of establishing and maintaining total point of contact responsibilities for all known and potential customers for Walmart products and services • Coached teammates on how to enter customer conversations with confidence, enter negotiations with options, deliver unfavorable or favorable customer updates, or how tactfully control customer demands • Actively implements management directives and processes to build, maintain and repair customer relationships as well as utilized processes that involves establishing scripts for customer interactions, including training narratives relating to first contact • Contacted customers as a client engagement SME/POC tasked with working with the team leaders to support their customers • Assumed primary responsibility to regulate and manage customer interaction, communication, and negotiation Show less