Experience

The Career Innovation Company

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Client Success Lead

  • Nov 2022 - Present

  At the Career Innovation Company, we have been partnering with global employers to shape the future of work since 1996. Our career development solutions are evidence-based, so they really change people’s working lives. We champion inclusive career development that unlocks potential and future proofs the workforce. I collaborate with organisations to support their people and organisational goals, through open partnerships, building career development strategies and finding the best career development solutions for them. People power your organisation, let's help them grow. Show less



Personal Career Management

• Human Resources Services
• 1 - 100 Employee

• Account Director

  • Oct 2021 - Nov 2022

  I work with our corporate clients to support their staff through challenging times and transitions. Leading on client accounts with overall responsibility of the relationships, operations, deliverables and management of the account.

• Head of Client Experience

  • Sep 2018 - Oct 2021

  Responsible for the overall client experience strategy and development across the organisation, driving a positive customer journey and increased client satisfaction. Worked on identifying and understanding client behaviours and needs to develop strategies around delivering a seamless client experience.

• Client Resource Manager

  • Jan 2016 - Aug 2018

  Client resource manager for Personal Career Management, with strong relationship management experience, building and developing individual and corporate relationships. The initial point of contact for individuals and HR managers seeking career management or outplacement services.



Sky Handling Partner

• Ireland
• Airlines and Aviation
• 100 - 200 Employee

• Flight Dispatcher

  • Jun 2015 - Dec 2015

  Sky Handling Partner are part of the successful Group Crit, a global leader in airport ground handling services; providing essential aircraft turnaround services to major European airlines. Key to operational success, ensuring the safe, secure and punctual turnaround of the aircraft. Sky Handling Partner are part of the successful Group Crit, a global leader in airport ground handling services; providing essential aircraft turnaround services to major European airlines. Key to operational success, ensuring the safe, secure and punctual turnaround of the aircraft.